Cloud Engineer - AWS
Cloud Engineer - AWS
Posted on :
19-12-2024
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1 Vacancy
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Job Description
The goal is also to streamline operations using AIdriven interactive voice response (IVR) advanced call routing and analytics while integrating with other state systems like CRM and case management platforms.
The AWS SME will play a critical role in optimizing and transitioning contact center to Amazon Connect focusing on solution design configuration and implementation.
The key responsibilities include:
- Evaluating the current system and defining the optimal Amazon Connect architecture.
- Designing a scalable secure solution integrated with existing systems (e.g. CRM IVR).
- Configuring Amazon Connect for call flows routing strategies and customer interaction management.
- Setting up integrations with AWS services (Lambda Lex S3) and thirdparty systems.
- Establishing security protocols in line with legal standards (e.g. HIPAA CJIS).
- Overseeing the migration of contact center data and ensuring minimal disruption.
- Providing technical support and postgolive troubleshooting.
- Training IT staff and contact center managers on Amazon Connect administration.
Employment Type
Full Time
Key Skills
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