Desktop Support
Desktop Support
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Job Description
. Accurately testing identifying repairing resolving and documenting end user technical issues regarding basic network/desktop/laptop support Printers PDAs iPhone/iPad & other Smart Devices
2. Breakfix troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide uptodate status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
Employment Type
Full Time
