Desktop Support
Desktop Support
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Desktop Support (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Key Responsibilities:- Provide frontline support for desktops laptops printers and other peripheral devices.
- Diagnose and resolve hardware and software issues escalating complex problems to higherlevel support when necessary.
- Perform system updates installations and configurations as required.
- Respond to and resolve help desk tickets email or phone requests efficiently.
- Provide training and guidance to users on system functionality software tools and security best practices.
- Ensure a positive enduser experience by maintaining professionalism and clear communication.
- Monitor and maintain equipment to ensure functionality and compliance with company standards.
- Perform routine maintenance including updates patches and hardware replacement.
- Assist in deploying new hardware or software during upgrades or rollouts.
- Ensure antivirus firewalls and security software are uptodate and functional.
- Implement and enforce IT policies and procedures including data backup and access controls.
- Maintain accurate records of assets inventory and technical documentation.
- Document troubleshooting steps and resolutions for future reference.
- Associate or bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
- Experience in desktop support or a similar technical support role.
- Proficiency with operating systems (Windows macOS Linux) and common software applications (MS Office VPNs etc.).
- Experience with Active Directory network troubleshooting and remote support tools.
- Strong analytical problemsolving and time management skills.
- Excellent communication and customer service abilities.
- Certifications such as CompTIA A ITIL or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with enterpriselevel tools like SCCM JAMF or equivalent.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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