Desktop Engineer
Desktop Engineer
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Desktop Engineer(US Citizens only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Provide daytoday technical support for desktop hardware operating systems (Windows/Mac) software applications and peripheral devices.
- Troubleshoot and resolve hardware software and networkrelated issues.
- Install configure and maintain desktop computers laptops printers and other enduser devices.
- Respond to service requests and incidents via ticketing system phone and email ensuring timely resolution and minimal disruption to users.
- Assist with system imaging software deployment and patch management processes.
- Maintain and update user documentation and knowledge base articles for troubleshooting.
- Collaborate with other IT teams to implement IT projects and initiatives.
- Assist in maintaining inventory of hardware and software assets.
- Ensure compliance with IT security policies and best practices.
Qualifications:
- Proven experience as a Desktop Engineer IT Support Specialist or similar role.
- Strong knowledge of Windows and Mac OS environments including installation configuration and troubleshooting.
- Experience with desktop hardware software networking and peripheral devices.
- Experience in Active Directory Group Policy and Microsoft Office Suite.
- Experience with remote desktop management tools and ticketing systems (e.g. ServiceNow Jira).
- Excellent communication skills both written and verbal.
- Strong problemsolving abilities and attention to detail.
- Ability to work well independently and in a team environment.
- IT certifications such as CompTIA A MCSA or similar are a plus.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application
Employment Type
Full Time
Key Skills
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