Cluster Revenue Manager - Franchising Hilton IHC
Cluster Revenue Manager - Franchising Hilton IHC
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Job Description
ITALIAN HOSPITALITY COLLECTION
Italian Hospitality Collection is a portfolio of hotels resorts and spas handpicked for their beauty history and enchanting surroundings.
Chia Laguna Resort in Sardinia featuring 3 different hotels Conrad Chia Laguna Sardinia Baia di Chia Resort Sardinia Curio Collection by Hilton and Hotel Village with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.
Fonteverde Lifestyle & Thermal Retreat in Tuscany a member of the Leading Hotels of the World with 78 keys and 3 meeting rooms for up to 85 delegates.
Grotta Giusti Thermal Spa Resort in Tuscany a member of the Autograph Collection by Marriott with 68 keys and 4 meeting rooms for up to 60 delegates.
Bagni di Pisa Palace & Thermal Spa in Tuscany a member of the Leading Hotels of the World with 61 keys and 3 meeting rooms for up to 100 delegates.
Le Massif Hotel & Lodge in Courmayeur a member of the Leading Hotels of the World with 80 keys and nearby meeting facilities for up to 150 delegates
Sister properties part of the portfolio:
Ambasciatori Palace 160 rooms the first Intercontinental brand of IHG in Italy built in 1900 to host ambassadors in Rome then serving as the American Embassy Library in 1946 an historic building located in the heart of Via Veneto is the ideal place to experience Rome s fusion of ancient history and modern sophistication.
Anglo American Florence 118 rooms a historic hotel part of Curio Collection by Hilton which dates to the 19thcentury is in a quiet area of central Florence a 10minute walk from Firenze Santa Maria Novella. The newest property part of the group opened in 2024.
Duo Milan Porta Nuova 239 rooms vibrant design and dynamic spaces that welcome coworking and socializing the hotel marks the MarriottTribute Portfolio s entry into Milan Italy s financial and design capital.
JOB AIMS
For our Revenue Cluster responsible for 9 hotels (three Hiltons two Marriotts three LHW and one white label) we are looking for a Cluster Revenue Manager. The person will be mainly focused on the two Hilton properties and one White label Hotel based in Sardinia the Chia Laguna Resort.
JOB REQUIREMENTS
COMMERCIAL
Achieving the hotel budgets and monthly forecast goals.
Monitoring data; to determine the pricing strategy to conduct and report internal price proposals based on results and financial market developments.
Actively collaborate with cross functional teams (sales) to drive the needs of the business including tools data reporting and processes.
Determination of the market; monitoring of information/data about competitors events market trends and react to them
Monitoring of (cancelled / optional) bookings in the system utilization prices and react to it
Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) and use insight to drive revenue performance for the hotels within the portfolio.
Ensure that all available distribution channels have the right content availability and prices.
Providing information into the organization and general managers; delivering reports answering question etcetera
Ensure the effective roll out of new tools system releases & programmes ensuring team education and adoption
Ability to deliver presentations in a concise wellorganized manner
Daily review and implementation of room accommodation and rate inventory controls in the various systems.
Responsible for holding constructive and resultoriented revenue and commercial meetings with the hotels. The appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future topics such as booking pace pricing strategies marketing opportunities and the competitive environment.
Daily review of various reports. Address concerns and action plans with the Director of Revenue Strategy.
Complete weekly booking pace reports and analysis on pace recommending strategy changes when needed.
Analyze past and present trends and make recommendations for future strategies.
Prepare all Weekly Monthly Rolling Forecasts and Annual Budget using the various systems
PEOPLE
Contribute a consistent way of working in the team aligned by set SOP s and guidelines;
Be motivated committed and enthusiastic
Be able and willing to assist other team members to provide cover during holidays or other periods as required
Promote teamwork and quality service through daily communication and coordination with other team members/director.
Participate and initiate departmental meetings team briefings and project work
Provide support coaching and direction to GMs to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotel
GUEST SERVICES
Build long term commercially beneficial relationships within your customers/clients and guests;
Ensure accurate and customer focused correspondence with clients and stakeholders
Handle all administrative tasks in an efficient and timely manner
Keep teammembers and director updated in a timely manner
Have a sound knowledge of all technical systems and procedures relating to the role
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions:
Professionally represent the portfolio in community and industry organizations and events
Participate as team player with other central team members
Additional duties as necessary and assigned
KEY RESPONSIBILITIES
You are structured accurate analytic and professional in your work;
You thrive on a dynamic highpaced environment and can keep your head up even during busy periods;
You own and take responsibility for your own tasks;
PERSONAL COMPETENCIES
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job using some other combination of knowledge skills and abilities.
Must be proficient in writing speaking and negotiating in English and Italian;
Extensive knowledge of revenue management;
Knowledge of hotel and competitive market or similar environment;
Ability to analyse data
Ability to priorities tasks & to manage workload using own initiative
Excellent computer skills
Strong communication(both verbal and written) decision making influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
QUALIFICATION STANDARDS:
Bachelors or Master s degree in a relevant field or equivalent combination of education and work related experience
Ideally you will have a with 3 years progressive workrelated experience in financial/strategic planning revenue management pricing with proficiencies in multiple disciplines/technologies/processes preferably in the hotel industry or similar environment.
Demonstrated knowledge of revenue management principles effective hotel pricing concepts yield management optimization and selling strategies.
Employment Type
Full Time
