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Jobs by Experience drjobs

4-5years

Job Location drjobs

Lagos - Nigeria

Monthly Salary drjobs

NGN NGN 1 - 1

Vacancy

1 Vacancy

Job Description

Job Summary
The Brand General Manager (GM) is responsible for the overall management and operational success of a hospitalityfocused organization encompassing a restaurant boat rental services and a luxury beach house. The GM will oversee all daytoday operations including staffing customer service financial management marketing and compliance across multiple business units. The ideal candidate will be a seasoned leader with experience in the hospitality industry capable of driving growth and efficiency across these diverse service offerings while maintaining the highest standards of quality and customer satisfaction.

Job Responsibilities
  • Oversee multiunit operations for the restaurant boat rental business and beach house ensuring consistency and excellence across all service areas.
  • Recruit hire and train staff for all business units including restaurant employees boat captains and housekeepers.
  • Manage staff scheduling performance reviews and daily team operations across the brand.
  • Foster a cohesive and motivated work environment promoting teamwork and a strong service culture across all business segments.
  • Set clear expectations and deliver regular feedback to staff for continuous improvement.
  • Ensure smooth daily operations of the restaurant including customer service food quality and compliance with health and safety regulations.
  • Oversee the booking rental and maintenance of the boats. Ensure compliance with marine safety standards and regulations and manage any maintenance issues.
  • Manage the bookings guest experiences and maintenance of the luxury beach house ensuring that it meets the expectations of highend clients and is maintained at the highest standards.
  • Ensure seamless integration of services across restaurant boat and beach house operations especially when guests engage multiple services simultaneously.
  • Monitor and manage the financial performance of the restaurant boat rental and beach house operations focusing on budgeting cost control and revenue generation.
  • Develop and execute financial strategies to drive profitability across all business units.
  • Regularly review financial reports including sales expenses and cash flow to identify areas for improvement.
  • Implement costeffective measures across inventory labor and services while maintaining quality.
  • Develop and promote the Elysium brand by creating unique experiences across all business areas that highlight the venue s strengths.
  • Lead marketing campaigns and collaborate with the marketing team to promote the restaurant boat rentals and beach house through various channels including social media online platforms and partnerships.
  • Implement promotions events and packages that drive customer engagement and increase bookings for boat rentals and beach houses.
  • Oversee brand positioning to attract new clientele while retaining regular patrons.
  • Ensure exceptional customer service is maintained across all units (restaurant boat rentals beach house).
  • Address customer feedback and complaints promptly and professionally to improve service delivery.
  • Develop programs to enhance customer loyalty and ensure repeat business.
  • Ensure compliance with all relevant health and safety regulations across the restaurant boat rentals and beach house.
  • Manage food safety standards in the restaurant and ensure that boats are operated in compliance with maritime regulations.
  • Maintain and manage compliance with the rental policies for the beach house ensuring high standards of guest safety and comfort.
  • Conduct regular safety audits for boats beach houses and restaurants to ensure all necessary protocols are in place.
  • Oversee the maintenance of the entire facility including the restaurant boats and beach house.
  • Ensure that the boats are regularly serviced and the beach house is kept in pristine condition.
  • Manage contractors or maintenance staff ensuring timely and efficient repairs to equipment premises and boats.
  • Oversee the planning and execution of events such as private dinners parties or themed nights.
  • Collaborate with event planners or clients to provide boat rentals for special events such as weddings corporate gatherings and celebrations.
  • Manage bespoke experiences for beach house guests including concierge services curated beach activities or private dining experiences.
  • Complete and submit the necessary paperwork including sales reports inventory logs and performance evaluations for all business units.
  • Provide monthly reports to senior management on the overall performance of the restaurant boat rental and beach house operations.
  • Ensure records for inventory sales bookings and maintenance are kept up to date and easily accessible for auditing purposes.


Requirements

  • Minimum of 4 years of management experience in hospitality or a multiservice environment.
  • Proven track record in managing restaurant operations (preferably fine dining restaurants) hotel or beach house rentals or similar services.
  • Bachelor s degree in Hospitality Management Business Administration or a related field.
  • Experience with boat rental operations is a plus.
  • Demonstrated ability to manage diverse teams across various business units.
  • Excellent communication and interpersonal skills with a focus on delivering premium customer experiences.
  • Strong budgeting financial reporting and cost control skills.
  • Proficiency in hospitality management software POS systems and booking platforms.
  • Ability to handle complex operational issues and find efficient solutions.
  • Ability to balance multiple priorities and work effectively in a fastpaced dynamic environment.

Location: Lagos Island Lagos State.
Work Type Onsite (WedSun)

Benefits

  • Remuneration NGN 1 Million Monthly Net
  • Other Benefits HMO Pension Accommodation and Bonuses.

Minimum of 4+ years of management experience in hospitality or a multi-service environment. Proven track record in managing restaurant operations (preferably fine dining restaurants), hotel or beach house rentals, or similar services. Bachelor s degree in Hospitality Management, Business Administration, or a related field. Experience with boat rental operations is a plus. Demonstrated ability to manage diverse teams across various business units. Excellent communication and interpersonal skills with a focus on delivering premium customer experiences. Strong budgeting, financial reporting, and cost control skills. Proficiency in hospitality management software, POS systems, and booking platforms. Ability to handle complex operational issues and find efficient solutions. Ability to balance multiple priorities and work effectively in a fast-paced, dynamic environment. Location: Lagos Island, Lagos State. Work Type- Onsite (Wed-Sun)

Education

Bachelor s degree in Hospitality Management, Business Administration, or a related field.

Employment Type

Full Time

Company Industry

About Company

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