drjobs Customer Service Executive

Customer Service Executive

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1 Vacancy
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Job Location drjobs

Singapore - Singapore

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Our esteemed client an established MNC is searching for a Customer Service Executive :

Job Responsibilities:

  • Lead and oversee the frontline team ensuring operational effectiveness and readiness.
  • Serve as a champion of the frontline teams professional image to customers and stakeholders.
  • Promote accountability integrity and excellence within the team.
  • Enhance the capabilities and image of the team to meet service productivity and efficiency goals.
  • Develop and implement policies and procedures to optimize team performance and operational efficiency.
  • Ensure compliance with organizational policies financial regulations and industry standards.
  • Provide training coaching and motivation to ensure team members meet required performance standards.
  • Address challenges promptly manage risks effectively and implement solutions as needed.
  • Review and refine workflows and operational conditions to reduce turnover and improve efficiency.
  • Act as the escalation point for operational issues resolving them effectively and efficiently.
  • Prepare detailed reports and present recommendations to management and external stakeholders.

Job Requirements:

  • Possess at least a Diploma or equivalent.
  • Relevant experience in the automotive industry will be an advantage.
  • Proficient in using computer applications including MS Office and CRM systems.
  • Prior experience managing a team in a customer service environment is preferred.

Additional Information:

  • Salary: Up to SGD 3300 VB (3 Months)
  • Working Location: Sembawang
  • Working Hours: 5.5 days Alternate Saturday from 08:30 AM to 12:30 PM

For interested parties kindly click on APPLY NOW or send in your resume in MS Word format to

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd EA Licence No:22C1039 Co.Reg.No.Z EA Registration No.: R(SIA KAI SING)

Employment Type

Full Time

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