Our esteemed client an established MNC is searching for a Customer Service Executive :
Job Responsibilities:
- Lead and oversee the frontline team ensuring operational effectiveness and readiness.
- Serve as a champion of the frontline teams professional image to customers and stakeholders.
- Promote accountability integrity and excellence within the team.
- Enhance the capabilities and image of the team to meet service productivity and efficiency goals.
- Develop and implement policies and procedures to optimize team performance and operational efficiency.
- Ensure compliance with organizational policies financial regulations and industry standards.
- Provide training coaching and motivation to ensure team members meet required performance standards.
- Address challenges promptly manage risks effectively and implement solutions as needed.
- Review and refine workflows and operational conditions to reduce turnover and improve efficiency.
- Act as the escalation point for operational issues resolving them effectively and efficiently.
- Prepare detailed reports and present recommendations to management and external stakeholders.
Job Requirements:
- Possess at least a Diploma or equivalent.
- Relevant experience in the automotive industry will be an advantage.
- Proficient in using computer applications including MS Office and CRM systems.
- Prior experience managing a team in a customer service environment is preferred.
Additional Information:
- Salary: Up to SGD 3300 VB (3 Months)
- Working Location: Sembawang
- Working Hours: 5.5 days Alternate Saturday from 08:30 AM to 12:30 PM
For interested parties kindly click on APPLY NOW or send in your resume in MS Word format to
*We regret that only shortlisted candidates will be notified*
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