Courier Engagement Associate
Courier Engagement Associate
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Job Description
Information regarding the process
We will start of the first screenings during week 2 of 2025.
About us
In 2022 Instabee was founded after combining Instabox and Budbee two leading lastmile delivery companies with three consumerfacing brands: Budbee Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European ecommerce enabler. Always with the customer at heart.
Were fast both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe but we have no plans to stop anytime soon. As we continue to expand our product offering to new merchants and geographic regions our logistical network and operations are getting increasingly complex.
About the role
In this role as an Operations Associate youll be responsible for managing and developing the processes for our courier partners and last mile deliveries. Youll be the person making sure things are running smoothly and effective assuring quality throughout our last mile chain. As an Operations Associate you will together with your team ensure that we have a stable relationship with external partners and that these partnerships are suitable for our operational needs. Also you will own and develop the Last Mile tools ways of working and planning towards our internal users.
You will among other things:
Provide for a central support and control function administer and participate in development of the tools processes and waysofworking related to our home deliveries. Most importantly build strong relationships with external partners as well as internal stakeholders.
Manage our agreements with our external partners ensuring that the expectations we have are clearly communicated before and during the partnership and also are followed up upon by relevant stakeholders
Provide Operations with data and information that they can use for daily communications and followups but also work on a holistic level to ensure we have a mutually beneficial relationship
Managing the cooperation between Instabee and their lastmile partners
Overseeing courier and driver performance
Plan and execute long term planning together with relevant stakeholders
About you
In this position as Operations Associate we think that you are a very communicative person with a get things done mindset. You are a driven person who likes to have many ongoing projects at the same time and of course you want to develop within Instabee!
You have the ability to balance attention to detail with swift execution we need to do things quickly and we need to do them well.
You take a lot of ownership in your work and strive to be the best at what you do.
You have a positive mindset and tackle challenges with a smile
You are flexible and open to change
You take a lot of initiatives and have a creative mind
You are social and find relationship building as a natural part of your role
If this is you we really cant wait to meet you!
What we offer
We can promise you that you will be challenged develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working this is the place for you!
Of course we have all the necessary and standard benefits in place but in addition to this we can also offer:
SkyHigh Office: Modern and newly renovated with a 360degree view around Stockholm.
Puppy Friendly: Bring your dog to work weve got a whole floor for our furry friends!
Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town.
Fun & Games: Ping pong Shuffleboard Foosball and even a Karaoke Room for your leisure time.
Parental Pay for Six Months: Step away from work and provide the best care
and love to your little one.
A Day Off on Your Birthday: We love to celebrate so enjoy your birthday to the fullest with a day off each year!
This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.
Employment Type
Full Time
