Engineer - Cloud Infra Management - Global Tech Solutions
Engineer - Cloud Infra Management - Global Tech Solutions
Posted on :
18-12-2024
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1 Vacancy
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Job Description
Job description
Roles Responsibilities:
Follow severity guidelines to ensure resolutions within specific timeframes If they are unable to resolve the problem or have not identified steps necessary for
resolution they refer to tier 3 best equipped to resolve outage
- A strong understanding of the ITIL framework and its application in a production environment
- Troubleshoot resolve the incidents and problem tickets within SLASLO
- Develop and maintain a working knowledge of existing and new technologies
- Good analytical and troubleshooting skills the ability to think logically through a problem and must have the initiative perseverance and commitment to see problems through to resolution.
- Performs end to end testing of network firmware software features system functionalities and capabilities.
- Performs Advanced Level Troubleshooting Analysis and Diagnosis of Complex Networking Problems.
- Assist T1 Level 1 Engineers in Recreating Customer Issues.
- Provide Training Mentoring to the New Hire L1 Engineers.
- Drive continuous improvement and process change suggestion to management.
Cloud Management,Infra Management
Employment Type
Full Time
Key Skills
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