Technical Support Engineer
Technical Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Transform Global Events with CuttingEdge Technology
InGo is leading the charge in event marketing transforming attendees into powerful advocates through seamless social mediadriven referrals. By helping organizers amplify reach and engagement they ve set the stage for global event success. With innovation at its core InGo offers a frontrow seat to growth collaboration and a balanced worklife experience.
Job Description
Be part of our client s team as a Technical Support Engineer where you ll manage support requests troubleshoot installations and ensure seamless platform performance. You ll refine internal processes create userfriendly documentation and collaborate with Product and Customer Success teams to enhance user satisfaction and optimize product functionality.
Your Career Blueprint
Shift: MidShift Mon Fri (4:00 PM 1:00 AM)
Work Setup: Onsite (Makati or Ortigas)
Perks: Day 1 HMO Abovemarket salary Global exposure Weekends off
Your Daily Acts of Brilliance
- Manage incoming support requests via HubSpot: gather information identify problems and resolve or escalate issues as needed.
- Troubleshoot existing installations of InGo to ensure seamless performance.
- Proactively identify and resolve issues with customer installations.
- Develop and refine internal processes including creating and updating standard operating procedures.
- Create detailed and userfriendly support documentation.
- Collaborate with Product and Customer Success teams to enhance product performance and user satisfaction.
Requirements
The Building Blocks of Excellence
Required Skills & Qualities
- Strong customercentric mindset with a focus on providing excellent support.
- Independent selfstarter with entrepreneurial determination and grit.
- 1 2 years of experience with HTML CSS and JavaScript (basic knowledge tested via live or assigned tasks).
- Proficiency in editing and publishing WordPress sites.
- Knowledge of Google Analytics and Google Tag Manager.
- Strong listening and analytical skills with the ability to ask relevant questions and fill knowledge gaps.
- Previous experience in SaaS in a customerfacing capacity with familiarity with LinkedIn.
- Excellent communication skills both written and verbal.
- Experience in manual QA or product testing.
Extra Credit Skills
- Proficiency in HubSpot including creating ticket processes and editing articles.
- Experience in UX and frontend development.
- Background in automating processes.
Benefits
Rewards That Seal the Deal
- Day 1 HMO coverage with free dependent
- Prime office location in Metro Manila (Easy access to MRT stations restaurants and banks)
- Mid shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and discover the #EmaptaExperience!
The Building Blocks of Excellence Required Skills & Qualities Strong customer-centric mindset with a focus on providing excellent support. Independent self-starter with entrepreneurial determination and grit. 1 2 years of experience with HTML, CSS, and JavaScript (basic knowledge tested via live or assigned tasks). Proficiency in editing and publishing WordPress sites. Knowledge of Google Analytics and Google Tag Manager. Strong listening and analytical skills with the ability to ask relevant questions and fill knowledge gaps. Previous experience in SaaS in a customer-facing capacity, with familiarity with LinkedIn. Excellent communication skills, both written and verbal. Experience in manual QA or product testing. Extra Credit Skills Proficiency in HubSpot, including creating ticket processes and editing articles. Experience in UX and front-end development. Background in automating processes.
Employment Type
Full Time
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
