Groups reservations coordinator
Groups reservations coordinator
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
Job Description
POSITION OVERVIEW
To deal with all guest inquiries questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To be responsible for the daytoday duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible.
MAIN RESPONSIBILITIES
Duties
- Responsible for individual and group reservations
- This also includes the management of group blocks relating to inventory payment and group setup
- Handle enquiries for individual and group bookings via email or phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe.
- Handle any other department issues related to individual reservations (follow up on prepayment routing vouchers)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage payments cancellations rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Performs all reservations duties including making and entering reservations as required including TBRs
- Handle guest complaints and enquiries in an efficient and professional manner
- Ensures a clear line of communication with other departments for special requests or other reservationrelated matters.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promotes positive working environment by developing positive team spirit.
Customer Relations
- Provide efficient friendly and professional service to all guests making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
Qualifications Additional Information
PERKS FOR YOU:
- Private Health Care
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- salary 14.44 per h
Qualifications :
- Clear oral/written communication
- Exemplary time management and organizational skills
- Problem solving abilities
- Previous experience in a similar role is preferable not necessary.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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