Receptionist
Receptionist
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
- Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
- Perform his/her duty according to the practices operational instructions and procedures identified by the Front Office Manager.
- Carry out the checkin and checkout procedures.
- Monitor the VIP COMP and HOUSEUSE during all stages.
- Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
- Handle guest complaints and ensure that the necessary action is taken (room change breakdown reports cleaning complaints etc.).
- Issue a reminder to rooms that need to checkout and if an extension is requested carry out the necessary procedures and inform the Housekeeping Department.
- Take note of guests wakeup call requests.
- Forward guest requests to the Guests Relations Department.
- Always greet and bid farewell to guests in a friendly manner.
- Ensure that all official documents are completed in full and in an orderly manner.
- Provide full and accurate information to his/her managers.
- Take part in the Front Office Departments internal communication meetings and trainings.
- Pay maximum attention to representation. Is always careful as his/her attire conduct and speech represent the facility.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications :
- 2 years experience working in a hotel receptionist or guest services role
- High school diploma or suitable equivalent
- Proficient in Microsoft Office Suite and other necessary computer programs
- Solid written and verbal communication skills
- Fluency in English
- Fluency in French (not a requirement but a plus)
- Ability to maintain a positive friendly attitude even under high pressure
- Excellent organisational and multitasking skills
- Professional attitude and appearance
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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