Head Concierge
Head Concierge
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences. Reporting to the Rooms Division Manager this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland. Manage a team of under 10 while building your global career portfolio.
This role offers a Annual Salary of $62400 in a Full Time permanent role 40 hours guaranteed per week.
- Lead and inspire the Concierge team to deliver exceptional personalised guest service.
- Supervise frontdrive operations coordinating with other departments where necessary.
- Engage with guests during peak times promptly addressing needs in public areas.
- Maintain impeccable standards in the luggage rooms and hotel assets.
- Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
- Review guest feedback with associates to drive continuous improvement.
- Train and coach team members to confidently promote local activities and experiences.
- Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
- Address guest concerns promptly collaborating with department heads for resolution.
- Assist in recruitment seeking team members with strong customer service potential.
- Ensure high standards of appearance punctuality and performance within the team.
Qualifications :
In order to be successful for this role:
- Must hold a clean FULL New Zealand drivers license
- Proven track record in managing and motivating a large team
- Opera Cloud knowledge preferred
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication both verbal & written
- Flexibility of availability able to work days/evenings/weekends and night shift
- Full working rights in New Zealand
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
