Client Success Executive
Client Success Executive
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Job Description
- Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.
- Certification(s): Not mandatory but certification in a relevant field is a plus.
1 years of relevant experience with Client Success Executive with direct client coordination experience and sales through freelancing platforms.
Proficiency in English communication is mandatory.
Cultivate and maintain strong relationships with clients as their primary point of contact.
Schedule regular oneonone meetings to deepen engagement and understanding of client objectives.
Collaborate across departments to develop tailored success strategies for individual clients.
Identify opportunities for product/service enhancements to better meet client needs and goals.
Issue Resolution addresses client concerns promptly and effectively ensuring timely resolution of issues.
Escalate critical issues when necessary and follow up to ensure client satisfaction.
Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
Client advocacy and feedback: Act as a client advocate within the organization representing their interests and priorities.
Gather and relay client feedback to inform product development and improve overall client experience.
Requirements
2 years of demonstrated experience with Client Success in the service industry with international clients.
Strong communication and interpersonal skills
Strong knowledge of successful client success strategies
Proficiency in English communication and engaging clients effectively.
Additional skills of IELTS are highly valued.
Familiarity with client relationships.
Exceptional communication skills particularly in engaging and retaining clients.
Proven ability to multitask work independently and collaborate within a team environment.
Resultsdriven with a focus on client feedback and process improvement.
Benefits
Competitive Salary
Bonuses
Annual Leaves
Casual leaves
Sick Leaves
Bereavement Leaves
Marriage Leaves
Paternity Leaves
Maternity Leaves
Medical Health Insurance
BiAnnual Reviews
Why Should You Join IKONIC
At IKONIC we believe in providing opportunities to all its employees which is why our job comes with various challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as daytoday tasks.
A Dynamic Environment where we encourage initiatives promote agility and create a work/life balance. We know the value you bring in and we aim to nurture it.
Market competitive compensation based on your professional qualifications and skill set.
As an Equal Employment Opportunity Provider. All employmentassociated decisions are based on an individuals merit.
Note: Above goals and job descriptions are indicative and subject to change.
1 year of demonstrated experience in service industry sales on Upwork, Fiverr, or similar platforms. Strong communication and interpersonal skills Strong knowledge of successful marketing strategies Proficiency in writing persuasive proposals and engaging clients effectively. Additional skills in B2B sales and email marketing are highly valued. Familiarity with LinkedIn Sales Navigator is a plus. Exceptional communication skills, particularly in engaging and retaining clients. Proven ability to multitask, work independently, and collaborate within a team environment. Results-driven with a focus on achieving sales goals.
Education
Degree(s)/Major(s): Bachelors or equivalent degree from a reputed educational Institute, preferably in computer programming, computer science, or a related field. Certification(s): Not mandatory, but certification in a relevant field is a plus.
Employment Type
Full Time
