Background:
We will start developing an AIbased intent classification capability to be used for conversational search chat analytics and potential routing and nextbestaction.
The scope of the consultant services is to assist in:
- Be part of a team that should develop a nextgeneration intent classification model based on customer data in particular conversations and customer profiles.
- Participate in development (mostly Python) testing validation and launch.
Requirements
Desired knowledge experience competence skills etc
- Experience in using LLMs and NLP to do intent classification entity extraction and virtual agents/chatbots
- Experience from Google Cloud GCP VertexAI
- Previous IKEA experience especially working with IKEA customer data
- Need to be able to work onsite in Malm .
- Team player working in agile teams
- Able to explain AI LLMs and NLP to nontechnical people
What 3 things from above are most important
- Experience in using LLMs and NLP to do intent classification entity extraction and virtual agents/chatbots
- Previous IKEA experience especially working with IKEA customer data