Guest Relations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet guests warmly and professionally upon arrival.
- Anticipate and address guest needs and preferences.
- Build rapport with guests and create a personalized experience.
- Resolve guest complaints and concerns in a timely and effective manner.
- Provide information about hotel amenities services and local attractions.
- Assist with special requests and arrangements such as room upgrades or dining reservations.
- Maintain accurate records of guest interactions and feedback.
- Prepare guest correspondence and documentation as needed.
- Assist with checkin and checkout procedures if required.
- Coordinate with other departments to ensure seamless guest experiences.
- Collaborate with colleagues to maintain a positive and supportive work environment.
- Share knowledge and best practices with team members.
- Contribute to the overall success of the guest relations team.
Qualifications :
- Excellent communication and interpersonal skills
- Strong problemsolving and decisionmaking abilities
- Ability to multitask and prioritize tasks effectively
- Positive and outgoing personality
- Previous experience in hospitality or customer service preferred
- Knowledge of local attractions and activities
- Proficiency in relevant computer systems and software
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
