Remote Portuguese-Speaking Customer Support Specialist

Job Title: PortugueseSpeaking Customer Support Specialist (Sports Sector) Remote/Hybrid
Location: Remote (Only within Bulgaria) / Hybrid Option Available / Option to Relocate to Sofia
Language Requirements: Minimum B2 Portuguese and B2 English
Industry: Sports

Role Overview:
We are currently searching for a PortugueseSpeaking Customer Support Specialist to join our dynamic team in the sports industry. This position is primarily remote but candidates based in Bulgaria also have the option to work in a hybrid setup. If you prefer an office environment you can also relocate to Sofia for a more traditional work experience. In this role you will provide excellent customer support to Portuguesespeaking clients regarding our sports products and services. While prior experience in customer service or the sports industry is beneficial it is not essential as we provide full training and all the necessary equipment. We offer a competitive salary health and life insurance professional growth opportunities and more.

Key Responsibilities:

• Customer Service: Deliver outstanding customer support through multiple communication channels including phone email and live chat. Address customer inquiries about products orders shipping returns and any other services we provide.
• Issue Resolution: Efficiently manage and resolve customer complaints and issues ensuring a positive outcome and customer satisfaction.
• Product Expertise: Maintain a solid understanding of our sports products and services to provide accurate and helpful information to customers regarding product details availability pricing and promotions.
• Order Support: Assist customers with orderrelated tasks including tracking cancellations modifications and payment inquiries. Ensure smooth order processing and resolution of any issues.
• Customer Insights: Gather and document customer feedback to contribute to the continuous improvement of our customer service and product offerings.
• Documentation: Keep accurate records of customer interactions in the CRM system ensuring timely followup and effective issue resolution.
• Team Collaboration: Work closely with crossfunctional teams such as logistics sales and marketing to address customer needs and improve overall service.
• Ongoing Development: Stay up to date with product updates industry trends and best practices to improve your performance and enhance the customer experience.

Required Skills & Qualifications:

• Language Skills:
  • Fluent in Portuguese at a B2 level (both written and spoken)
  • Fluent in English at a B2 level (both written and spoken)
  • Excellent communication skills with the ability to interact with customers in a friendly clear and professional manner.
• Experience:
  • Previous experience in customer service is an advantage but not required
  • An interest in or knowledge of the sports industry is a plus.
• Technical Skills:
  • Familiarity with customer service software or CRM tools is beneficial but not essential
  • Ability to quickly adapt to new systems and processes.
• ProblemSolving:
  • Strong ability to resolve customer issues and complaints efficiently and professionally
  • Capable of troubleshooting and providing solutions that enhance the customer experience.
• SelfManagement:
  • Comfortable working independently in a remote or hybrid environment
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
• TeamOriented:
  • Ability to collaborate effectively with team members across different departments
  • A positive attitude and willingness to support others in achieving team goals.
• DetailOriented:
  • High attention to detail when processing orders and managing customer information.

What We Offer:

• Competitive Salary: A compensation package that reflects your experience and contributions.
• Health & Life Insurance: Full health and life insurance coverage to ensure your wellbeing.
• Career Growth: Opportunities for professional development and career advancement within the company along with training programs to help you grow in the sports industry.
• Flexible Work Options: This role offers remote work within Bulgaria with the option for hybrid work. Additionally if you prefer a traditional office environment you can relocate to Sofia and work in the office.
• CompanyProvided Equipment: We will provide you with all the necessary tools and equipment such as a laptop and headset to perform your duties effectively.
• Collaborative Team: Join a supportive and collaborative team that values customer service and shares your passion for sports.
• WorkLife Balance: Enjoy a flexible working schedule to maintain a healthy worklife balance.

How to Apply:
If youre passionate about providing exceptional customer service fluent in Portuguese and English and have an interest in the sports industry wed love to hear from you! Please submit your CV and a cover letter that outlines your experience language skills and why youre excited about the opportunity to join our team.