Training and Facilitation Manager
Training and Facilitation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Director of Talent & Culture responsibilities and essential job functions include but are not limited to the following:
- Facilitate Accor and Property Training Programs to colleagues and leaders including Train the Trainer Interaction Management Leadership Orientation and other courses to promote development and enhance onthejob skills
- Execute a world class onboarding experience for new Heartists several hundred colleagues per year; Update the onboarding program as required
- Work with the Director Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
- Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
- Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
- Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
- Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
- Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
- Support Apprenticeship Programs throughout the Hotel
- Oversee manage the Educational Assistance Program with the support of the Director Talent & Culture
- Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
- Utilize an online training system to assign mandatory courses to colleagues and leaders monitor progress and track completion
- Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
- Other duties and travel as required/assigned
Qualifications :
- Minimum of 2 years experience in a leadership role within the hospitality industry preferably operations. Previous L&D experience is an asset.
- University degree in Hotel/Restaurant Management or related discipline a strong asset
- Proven track record in needs assessment and facilitation of training programs in driving service excellence results
- Demonstrated knowledge of Microsoft Office (Outlook Microsoft teams PowerPoint Publisher Excel and Word) required
- Enthusiastic and positive personality with ability to build strong relationships
- Sense of urgency and the ability to prioritize will be required
- Results orientated with the ability to be flexible and to work well under pressure
- Innovative creative and willing to take risks and be accountable for successes near misses and the inevitable misses!
- Ability to analyze data and trends and create strategies for improvement
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
