drjobs Contact Center Configuration Specialist

Contact Center Configuration Specialist

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Job Location drjobs

USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Job Title : Contact Center Configuration Specialist

Location : St. Louis MO(Hybrid)

Role Description:
The role involves overseeing contact center operations ensuring customer satisfaction managing IVR systems and maintaining effective communication.
Configure and maintain contact center systems (Genesys Five9 etc.) to optimize performance and meet business requirements.
Qualifications
  • Proven experience in configuring and managing contact center solutions (Genesys Five9 or similar).
  • Need strong communication skills.
  • Contact Center Operations IVR and Customer Service skills
  • Experience in ensuring customer satisfaction and effective communication
  • Strong focus on customer service
  • Ability to adapt to different communication styles
  • Excellent problemsolving and conflictresolution abilities
  • Experience with contact center technologies and systems
  • Knowledge of industry best practices in customer service

Best way to Reach me through the mail

THANK YOU

Yaswanth Avula

US IT Recruiter

E: yashwanth@axiomtechgroup.com

M: 1

Employment Type

Remote

Company Industry

Key Skills

  • Digital Electronics
  • Gallery
  • Learning Management System
  • Autocad
  • Computer Engineering
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