Senior Help Desk Technician
Senior Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Help Desk Technician
Washington DC (Hybrid position 3 days onsite and 2 days remote or vice versa)
Long Term
Note: 3 years latest stay in USA is needed.
Following is the JD.
Senior Help Desk Technician to join the Information Technology Section in the Immediate Office. This individual will play a key role in delivering toptier technical support to OAG employees across onpremise and remote locations. In addition to providing expertlevel user support the contractor will assist in enterprise applications for Attorneys Paralegals and support staff engaged in complex litigation.
Key Responsibilities:
* Provide technical support for critical systems including Office365 Citrix Adobe Document Cloud Box.com Salesforce VMware Zscaler VPN DC Child Support System and Active Directory accounts.
* Develop and manage Microsoft Windows system images and offer highlevel engineering support for Windowsbased devices.
* Support and troubleshoot all Applebased hardware including iPads iPhones and Mac computers.
* Coordinate warranty services for enduser hardware devices.
* Install and resolve issues with network printing software.
* Administer the virtual fax and network printing systems.
* Manage Active Directory and Office365 accounts ensuring efficient access and security.
* Provide advanced support for cloudbased programs including Box.com and Salesforce assisting with user account management troubleshooting and system optimization.
* Support and troubleshoot VMware environments and Zscaler VPN configurations for secure remote access.
* Provide assistance and troubleshooting for the DC Child Support System including user support and system maintenance as needed.
* Proactively check and maintain IT equipment in courtrooms and provide onsite technical support in Court Ante rooms ensuring all systems are fully operational for court proceedings.
* Maintain accuracy in service database records and update entries promptly.
* Test and validate new equipment for deployment.
* Support other help desk technicians as needed providing guidance and expertise.
* Mentor and train junior IT staff.
* Assist in IT Security related tasks
* Knowledge and experience in implementing Cybersecurity Frameworks
* Perform additional tasks as assigned.
Qualifications:
Bachelors degree in related field
Certifications such as ITILV3 Microsoft Certified Professional CompTIA A and VMware or VPNrelated certifications are strongly preferred
Employment Type
Remote
Company Industry
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
