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Hi
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Please find the job description given below and let me know your interest.
Position: Technical Support Specialist Location: Detroit MI (Onsite) Duration: 6 Months Job Description:General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert provides problem diagnosis implementation administration support and maintenance of computer hardware software and network products. Analyst provides onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead coordinate and oversee teams that work on processes procedures and technical specifications; plans designs and oversees analytical and technical assignments and the implementation of computer hardware software and network components.
What are the essential duties of this position
Communicate effectively both orally and in writing with users unit staff and Managers
Maintain a broad system knowledge knowledge of computer related equipment and end user software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
What is the function of the work area and how does this position fit into that function
Provide support to the agency end users to maximize the productivity and efficiency of their computerrelated equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
Provide onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
Research analyze develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
Serve as technical experts providing support to other technicians.
Administer implement and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
Administers and implements automated data processing systems and computer application programs.
Lead coordinate and oversee teams that work on processes procedures and technical specifications. Plan design and oversee analytical and technical assignments and implementation of computer hardware software and network components.
Provide planning design and implementation of computer hardware software and network components.
Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
Develop operational and installation procedures to be used by other staff for communication systems hardware network security storage and software.
Analyze the need for and develops documents implements and monitors information technology quality assurance standards.
Serve as a liaison between other technical staff management users and vendors regarding service requests usage standards security and other technical matters.
Maintains records and prepares reports and correspondence related to the work.
Troubleshoot Local Area Network connectivity issues through cables switches and hubs.
Administer network groups users and rights associations.
Monitor and maintain local server back up systems.
Assist in the rebuild of failed servers including installation of hard drives rebuilding network operating systems and restoring backed up files.
Setup support test and troubleshoot print servers.
Onsite support for installation of Telecommunication hardware.
Install and troubleshoot wiring and associated devices including transceivers switches hubs and routers.
Provide for the updating of patches and virus repair.
Seek out and attend relevant technical training.
Attend special training sessions required by client sites to provide complete IT service.
Carry out the directives of Management in support of providing customer service to clients of DTMB.
Please share your updated resume and suggest the best number & time to connect with you.
Thanks & Regards
Raveena Mourya
US IT Recruiter DMS Visions Inc
Full Time