Resort Activities Manager
Resort Activities Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an energetic enthusiastic and creative leader to join our team. As the Resort Activities Manager you will be responsible for creating exceptional experiences that reflect the spirit of Lake Louise. Reporting to the Director of Resort Activities you will oversee Kids Camp Group Programming the Guide Program Track Setting and the Health Club while collaborating closely with the Guest Relations Manager
What you will be doing:
- Health Club & Fitness Programs: Oversee operations including equipment management and fitness offerings.
- Kids Camp & Youth Programming: Coordinate yearround programming and special events in collaboration with the Kids Camp Supervisor.
- Group Programming: Develop and communicate Group Programming offerings for sales to present to clients.
- CrossCountry Ski Program: Lead and manage the winter crosscountry ski program including track setting and resource coordination for 17 km of trails.
- Work closely with the Concierge team to promote and sell activities in Lake Louise and surrounding areas.
- Develop the Guide Program to expand offerings track participation and monitor financial performance.
- Build strong relationships with the Sales Conference Services and Public Relations teams to develop and promote resort activities.
- Create and manage operational budgets for Resort Activities and Health Club assist with Guide Program revenue tracking and optimize cost control.
- Set and monitor departmental goals and KPIs (e.g. GSI EOS GOP H&S EES) to ensure continued success.
- Recruit train and mentor departmental supervisors and staff fostering a collaborative environment that empowers colleagues to exceed guest expectations and grow professionally.
- Ensure that Guest and Colleague concerns are resolved in a professional and timely manner.
- Oversee crisis management procedures implement Business Continuity Plans (BCP) and ensure Health & Safety protocols are met.
- Recommend improvements and investments staying informed about industry trends and innovations.
- Contribute to the development and execution of the hotels fiveyear strategic plan.
- Ensure effective communication and coordination with other hotel departments participating in meetings and committees as needed.
- Adhere to all environmental policies and programs as required.
- Departmental payroll administration.
- Other reasonable duties as assigned.
Qualifications :
- PostSecondary education in the form of diploma or degree preferred
- Operational knowledge of Excel Word PowerPoint Silverware Opera and Property manager
- Proven leadership ability to motivate coach and inspire a diverse team.
- Strong guest service orientation
- Experience with recruitment team management and performance metric
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
