Front Office Supervisor

Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20 countries and more than 70 years of hospitality excellence RIU Hotels & Resorts is a global leader known for exceptional service innovation and warm hospitality. In June 2024 we proudly opened RIU Turquoise and RIU Palace Mauritius forming the largest hotel cluster in Mauritius on the iconic Le Morne Brabant peninsula.

Join us as we continue to redefine luxury and excellence. Whether youre seeking to grow your career explore new horizons or work with a dynamic inclusive team RIU Turquoise and RIU Palace Mauritius offer unparalleled opportunities to thrive.

Position: Front Office Supervisor
Department: Front Office

About the Role

As a Front Office Supervisor you will play a pivotal role in ensuring seamless guest experiences from checkin to checkout. You will supervise daily front office operations inspire your team to deliver exceptional service and embody RIUs commitment to creating memorable stays for every guest.

What Youll Do

• Oversee Daily Operations: Supervise all aspects of front office activities including checkins checkouts reservations and guest inquiries ensuring efficient and smooth service delivery.
• Deliver Unparalleled Guest Service: Lead by example in providing warm professional and personalized service to guests promptly addressing concerns and resolving issues to exceed expectations.
• Motivate and Support the Team: Train mentor and motivate front office staff fostering a positive work environment that encourages collaboration and excellence.
• Monitor and Improve Performance: Conduct regular team briefings evaluate staff performance and implement strategies to enhance efficiency and service quality.
• Coordinate with Departments: Act as a liaison between the front office and other hotel departments ensuring smooth communication and collaboration to meet guest needs.
• Ensure Compliance with Policies: Uphold RIUs operational standards guest service protocols and safety policies ensuring compliance by all front office staff.
• Handle Guest Feedback and Complaints: Proactively manage feedback resolving issues promptly and escalating when necessary ensuring guest satisfaction.
• Maintain Records and Reports: Oversee daily reports manage room inventory and monitor occupancy levels to optimize operations and revenue.

What Were Looking For

• Professional Experience: Proven experience in a supervisory role within a front office team preferably in a fivestar hotel or luxury resort.
• Exceptional Communication Skills: Ability to communicate effectively with guests team members and management fostering positive relationships.
• Strong Leadership Abilities: A confident and motivating leader who can inspire the team to deliver outstanding service consistently.
• ProblemSolving Expertise: Proactive and resourceful with the ability to handle guest concerns and operational challenges with poise and efficiency.
• Organizational Excellence: Attention to detail multitasking abilities and a commitment to maintaining the highest standards of service.
• Knowledge of Systems: Proficiency in hotel management software (e.g. Opera Fidelio) and front office operations.
• Flexibility and Resilience: Adaptability to work in a fastpaced environment with a positive attitude and a strong sense of responsibility.
• Language Proficiency: Fluency in English and French is essential; knowledge of additional languages is a significant advantage for serving an international clientele.

What Youll Get

• Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.
• Access to Company Healthcare: After completing one year of service youll gain access to healthcare coverage with 50% of the cost covered by the company.
• Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stressfree commute.
• Nutritive Meals While on Duty: Enjoy wellbalanced nutritious meals to keep you energized during your work hours.
• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide giving you the opportunity to explore our global properties.

Why RIU Hotels & Resorts

• Your Growth is Our Priority: At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.

By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.