Senior Receptionist
Senior Receptionist
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Job Description
Join Our Global Family at RIU Hotels & Resorts!
With over 100 hotels in 20 countries and more than 70 years of hospitality excellence RIU Hotels & Resorts is a global leader known for exceptional service innovation and warm hospitality. In June 2024 we proudly opened RIU Turquoise and RIU Palace Mauritius forming the largest hotel cluster in Mauritius on the iconic Le Morne Brabant peninsula.
Join us as we continue to redefine luxury and excellence. Whether youre seeking to grow your career explore new horizons or work with a dynamic inclusive team RIU Turquoise and RIU Palace Mauritius offer unparalleled opportunities to thrive.
Position: Senior Receptionist
Department: Front Office
About the Role
As a Senior Receptionist you will be at the forefront of creating exceptional guest experiences. This role involves managing key front desk operations supporting the reception team and delivering seamless luxury service that aligns with the prestigious standards of RIU Hotels & Resorts.
What Youll Do
- Ensure Smooth Front Desk Operations: Oversee daily reception activities including guest checkins checkouts and handling inquiries ensuring flawless execution.
- Provide Memorable Guest Experiences: Deliver personalized professional and efficient service to all guests making them feel valued and cared for throughout their stay.
- Support and Guide the Reception Team: Assist in training and mentoring junior receptionists ensuring they meet the highest standards of professionalism and service excellence.
- Handle Complex Guest Requests: Manage escalated inquiries and complaints with poise and efficiency resolving issues promptly to maintain guest satisfaction.
- Coordinate with Hotel Departments: Liaise with housekeeping reservations and other teams to meet guest needs and enhance operational efficiency.
- Assist with Administrative Tasks: Maintain accurate records including reservation details guest preferences and billing ensuring precision and compliance with hotel policies.
- Uphold Service Standards: Monitor and ensure adherence to RIUs established protocols for guest interaction presentation and communication.
What Were Looking For
- Professional Experience: Proven experience in a receptionist role within a fivestar hotel or luxury resort with the ability to handle a variety of guest scenarios.
- Exceptional Interpersonal Skills: Warm approachable and confident in interacting with diverse guests and team members.
- Strong Organizational Abilities: Detailoriented and capable of multitasking while maintaining a focus on guest satisfaction.
- Proficiency in Systems: Familiarity with hotel management software (e.g. Opera Fidelio) and front office processes.
- Team Leadership: Ability to support and inspire the reception team to excel fostering a collaborative and positive work environment.
- ProblemSolving Expertise: Calm under pressure with the ability to resolve issues swiftly and effectively.
- Flexibility and Adaptability: Willingness to work shifts including evenings weekends and holidays as required in a luxury hospitality setting.
- Language Proficiency: Fluency in English and French is essential; knowledge of additional languages is a significant advantage for serving an international clientele.
What Youll Get
- Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.
- Access to Company Healthcare: After completing one year of service youll gain access to healthcare coverage with 50% of the cost covered by the company.
- Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stressfree commute.
- Nutritive Meals While on Duty: Enjoy wellbalanced nutritious meals to keep you energized during your work hours.
- Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide giving you the opportunity to explore our global properties.
Why RIU Hotels & Resorts
- Your Growth is Our Priority: At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.
- A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.
- Rewarding Your Commitment: Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.
Additionally we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.
By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Employment Type
Full Time
Company Industry
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
