Air Travel Consultant German-speaking
Air Travel Consultant German-speaking
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Salary Not Disclosed
1 Vacancy
Job Description
We are excited to invite applications for an Air Travel Consultant specialising in serving our Germanspeaking clientele. This role is ideal for individuals with a passion for travel excellent communication skills and the ability to provide outstanding customer service in the aviation industry.
Key Responsibilities
- Serve as the primary point of contact for airline customers through inbound phone calls in German and English.
- Support customers with reservations cancellations online checkins and provide guidance on terms policies and other inquiries.
- Log conversation details into a dedicated system.
- Deliver prompt and friendly resolutions to customer inquiries while ensuring highquality service and meeting KPIs for speed and efficiency.
Essential Skills and Experience
- Proficiency in German (B2 level) and English (B2 level) both written and spoken.
- Willingness to relocate to the Czech Republic or current residence in the country.
- Strong computer skills.
- A positive serviceoriented attitude with an optimistic friendly and stressresilient personality.
- Ability to work in rotating shifts including night shifts in a fastpaced environment.
- For remote work: a stable highspeed wired internet connection (minimum 16/10 Mbps) and access to a smartphone are required.
Benefits
- Fulltime employment with the option to switch to parttime after 6 months contingent on meeting KPIs.
- Rotating shift schedule.
- Relocation support including accommodation assistance.
- Fully paid training.
- Meal allowance.
- Multisport card.
- Contribution to language courses.
- 22 vacation days after the probation period (3 months) and 25 days after three years of service.
- Coverage of public health and social insurance.
- A dynamic and multicultural work environment in a modern and comfortable setting.
Why Join Our Travel Team
Joining our team means becoming part of a company that values innovation teamwork and customer satisfaction. We are committed to creating an inclusive and supportive environment where employees can flourish. We provide comprehensive training and continuous learning opportunities to ensure all team members can grow and excel in their roles.
Application Process for the Air Travel Consultant Role
If you are passionate about travel and delivering exceptional service to clients we encourage you to apply. Click the Apply Now button to upload your CV and a cover letter detailing your experience and interest in this role. We look forward to welcoming a proactive and talented consultant to our team.
Employment Type
Full Time
