German Customer Support Specialist in Bulgaria
German Customer Support Specialist in Bulgaria
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Job Description
Ready to advance your career
Join our team as a Customer Success Specialist! If youre creative approachable and thrive in a dynamic fastpaced environment this role could be the perfect fit for you.
Role Overview:
As a Customer Support Advisor youll be the voice of the brand assisting customers through digital channels. Your role includes providing product details resolving delivery or account issues and maintaining thorough records of each interaction.
Key Responsibilities:
- Respond swiftly to customer queries via email chat and phone
- Effectively resolve issues to maintain high levels of satisfaction
- Keep detailed and accurate customer records
- Track common issues and log interactions
- Deliver exceptional customer experiences in every conversation
- Offer expert advice to help customers maximize product use
- Identify patterns in issues and suggest solutions to address root causes
- Review service quality and performance metrics regularly
Qualifications:
- Fluent in German (B2 level)
- Fluent in English (B2 level)
- EU citizenship or a Bulgarian residency card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Your expertise is recognized and rewarded
- Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
- Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
- Transportation Allowance: We cover commuting costs to make your work journey more convenient.
- Health & Life Insurance: Comprehensive plans to support your wellbeing
- Remote Flexibility: Enjoy the option to work from the comfort of your home
Ready to take the next step in your career Apply today and lets begin this exciting journey together!
Employment Type
Full Time
