Service Desk Engineer
Service Desk Engineer
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Job Description
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand worklife balanceveryseriously.
What you will get from us:
For this role you will receive a starting salary of 35000and just some of the benefits you could enjoy are...
- Annual Company Bonus Scheme
- Holiday Buy and Sell Scheme
- Private Medical Insurance
- Enhanced Company Pension
- Electric Vehicle Scheme
- Strong people first culture with Glassdoor reviews of 4.8/5
What we are looking for from you:
- At least 3years experience within a customer facing IT support role
- Proficient use and understanding of an ITSM to be able to correctly prioritise Incidents and Service Requests by determining Impact and Urgency
- Understanding of ITIL methodology andActive Directory Knowledge including administration new users group policy and domains
- Experience diagnosing and resolving faults in hardware and software (including Office 365 Windows and other applications)
- Basic Networking knowledge including LAN WAN DNS DHCP Routing and Switching and a basic understanding of VOIP telephony infrastructure
- Basic experience of Microsoft Intune and Auto Pilot
Heres some things you will do in this role:
- Act as a first point of contact for enduser queries from start to finish and initiating first time fix where possible. If unable to proceed with a first time fix the call will be escalated to the correct team and followed through until the issue is fixed
- Help develop maintain and update IT documentation and user guides
- Regular support visits across all sites
- Creating and Maintaining IT Procedures/Processes
- Handling communication of all major service incidents
- Weekly reporting to maintain service levels
- Running endpoint related projects
- Install and configure computer hardware and software
- Deliver excellent customer service to all users
Working Pattern and Location:
We operate a hybrid working approach allowing for flexibility for working at home. Working hours follow a rotational shift pattern Early: 8:00 16:30 Late: 10:30 19:00 (Mon Tue Thurs) and 9:0017:30 (Wed Fri) there is also a flexishift which allows you to start as early as 7:00 or as late 10:30 every working day is allocated 1 hours lunch break. We do operate an oncall rota over Saturdays and bank holidays which means you will be covering support remotely once in every 3 weeks.
You will be expected to visit the Leigh site twice per week and the Nottingham site once a month (NG9 6RZ). Paisley will be less frequently visited being as and when required.Whilst this is the minimum expectation there may be times when you are required in Leigh or the other sites more than this based on business demand. For this reason it is essential that you have can readily access transportation to attend any of the offices.
To apply for this position:
- You must have the permanent right to work in the UK
Employment Type
Full Time
