Retention Agent - German - Limassol
Retention Agent - German - Limassol
Posted on :
14-12-2024
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1 Vacancy
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Job Description
Position: Retention Agent
Location: Limassol Cyprus
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Build and nurture relationships with both new and existing clients by understanding their needs and trading profiles
- Promote new products and services to clients ensuring they are aware of the latest offerings
- Provide training and support to clients on the companys platforms and trading tools helping them maximize their experience
- Analyze client data and industry trends to identify opportunities for increasing client loyalty and developing strategies to enhance retention
- Maintain high levels of client acquisition retention and reactivation ensuring ongoing engagement and satisfaction
REQUIREMENTS:
- Native/fluent in German both oral and written. Fluent in English (at least B2 level)
- Previous experience in FX sales is essential for understanding client needs and effectively engaging with them
- Knowledge of financial markets or trading experience is beneficial for providing clients with relevant insights
- Eligibility to work in Cyprus is required
- CySec Basic certification is an asset
- Selfmotivated and goaldriven with a strong focus on achieving targets
- Teamoriented with a collaborative approach to meeting client needs
- Previous experience in sales is preferred with a focus on client retention
- Advanced MS Excel skills will be a plus for tracking client data and performance
- Strong analytical and problemsolving abilities to address client concerns and improve their experience
BENEFITS:
- Full annual performance assessment
- Medical Insurance Coverage
- Provident Fund
- Hybrid type of work with flexible working hours
- Modern and outstanding equipment
- Employee referral program
- The opportunity to work with one of the smartest teams on the marke
Employment Type
Full Time
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