Retail Store Manager

Why The Works

10th Best Big Company to Work For 2024 Best Companies

We dont just sell products.
We inspire reading learning creativity and play.

The Works. It literally means everything. And whatever your story or background were all about unlocking imagination and making creativity accessible to everyone. Whether youre engaging with customers on the frontline or supporting our colleagues behind the scenes your impact can be profound and farreaching.

This is more than toys and books and art supplies. This is about inspiring people to read learn create and play. So with the right passion it all starts with you.

Become a Retail Store Manager

As a Retail Store Manager youll be the captain of the shop floor leading your team with energy and enthusiasm. Commercial success will be your mission but youll do it with a twist of creativity and a sprinkle of magic. Youll create unforgettable moments for our customers leaving them with smiles on their faces and inspired to craft memories theyll cherish with our products!

Through recruiting and nurturing your very own diverse team of Avengers youll support your team by helping them to grow and achieve their potential. But dont forget to have fun along the way its in our DNA after all! We believe that a high performing team is a happy and engaged team.

Youll spend a lot of time on the shop floor working alongside your team driving commerciality and setting the pace. Youll showcase an inspirational customer experience by creating moments that matter with our customers.

Your Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic youll wow our customers with additional products and services.
• Create a store experience thats fun friendly accessible and inclusive. Youll recruit team members who are full of potential embodying our values and behaviours to build a dreamteam of retail superheroes.
• Collaboration is key! Join forces with fellow Retail Store Managers Area and Regional teams to share best practices and encourage continuous growth across the teams we win together.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPIs.
• Its not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing youll make sure everything is pictureperfect.
• As a Retail Store Manager youll be on the front lines shouldertoshoulder with your team creating an environment thats always ready to welcome customers with open arms.
• A master of promotional change: Youll be the magician behind transforming our space to align with the Matrix (no not the movie!) and the hottest seasonal trends.
• Youll be a merchandising master effortlessly placing products in both planogrammed and nonplanogrammed spaces. Youll soon be looking at a high SKU count like your best game of Tetris!

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity creativity and passion for our brand and products shine through. Talking to people is your superpower and customers cant resist your helpful recommendations!
• Resilient Champion: You can handle the fastpaced retail environment like a boss juggling busy days heavy deliveries and customers with ease. Youre the ultimate multitasking hero!
• Stock Management Guru: You tackle the challenge of sorting pricing and merchandising deliveries like a pro! Embrace the boxes; theyve got nothing on you!

Being a Great Leader

As a great leader with wonderful people skills youll create an environment thats more inclusive than just coworkers its a team.

• Inspire and motivate your team in line with our employer brand values behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers.
• If somethings not quite right speak up so we can work together to get it right or make it better! Nobody is too proud for constructive feedback so we all win together!
• But lets not forget about the most important part your teams wellbeing and aspirations. Youll be their biggest supporter cheering them on. Youll have amazing everyday conversations with your team discussing everything from performance to career aspirations and helping them get there

Our PERKS really are The Works

• 25% Colleague Discount! Plus exclusive Double Discount days!
• MyWorks Access exclusive online discounts across hundreds of retailers holidays utilities deals tech and more!
• Holiday 33 days including bank holidays
• Wagestream Claim early access to 50% of your wages as you earn them for when life happens!
• CanDo Academy Grow your skills and career with instant access to further training and development in areas that interest you.
• Share Scheme Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan To support your everyday healthcare costs.
  
• And loads more! Long service awards pension life assurance Cycle to Work scheme and optional charity giving.
  

Our Purpose

To inspire reading learning creativity and play making lives more fulfilled.

Our Values

We are Crafty We are Caring We are Cando

We Listen. We Care

Each year we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know whats going great and what needs a couple of tweaks to help make The Works the best place youve ever worked! Youll have opportunity to help give us that direction.

Promoting Diversity Inclusion and Applying Reasonable Adjustments.

At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all including underrepresented groups such as ethnic minorities people with disabilities carers & members of the LGBTQ community (including those who identify as lesbian gay bi trans nonbinary or use another term).

We are open to discussions around working hours and flexible working. And where possible well try to support this. If you need reasonable adjustments to apply for this role please contact and well be happy to help!