Technical Support Engineer in Embedded Software

With our worldleading software and services IAR enhance developer productivity in embedded development and security empowering customers globally to innovate and secure todays products and tomorrows innovations. As an Embedded Software Support Engineer help us empower embedded developers worldwide assisting them in overcoming technical challenges and ensuring they make the most out of our products.

About the Role
More than just support: A deep dive into technical challenges

You will become part of our EMEA Technical Support team which is part of IARs global Customer Success organization. This is an opportunity to dive deep into technical challenges alongside a team that has a passion for technology problemsolving and customer service as well as they enjoy our daily afternoon fika where we discuss everything from technical insights to weekend plans.

At IAR our Technical Support team is unique. Here experienced engineers some with backgrounds as developers work together meaning they truly understand the real challenges our customers face. Along with your team youll have the chance to apply and further develop your technical knowledge while making a difference for embedded developers around the world.

As Technical Support Engineer at IAR

You will work closely with our customers who are embedded developers to help them overcome technical challenges and enhance their projects using our technology always with the goal of creating genuine customer success.

Your main focus will be on handling firstline customer contact and conducting technical investigations in Back Office primarily via email but you will also have emeetings with customers when required. You will monitor support requests from IARs customers diagnose issues and work towards resolutions. In addition you will ensure compliance with the support and update agreement (SUA) by conducting error investigations reporting bugs and creating and delivering technical materials and additional services to our customers.

You get the chance to collaborate with various teams within IAR especially in projects like IAR Embedded Academy where we provide our customers with the training and tools they need to enhance their use of our products. By combining your technical focus with a strong service mindset you will have the opportunity to influence how we deliver value to our customers and ensure their success.

We think you have:

• A degree in computer science embedded systems or a related engineering field.

• Proficiency in C/C programming languages.

• Previous experience in embedded development.
• Experience using debugger tools for embedded software.
• Knowledge of RTOS and Linux.

• Strong written and spoken communication skills in English.

A bonus if you have:

• Previous experience working directly with customers or clients.
• Previous knowledge of CI/CD
• Proficiency in Swedish and/or another European language both written and spoken.

What we offer

Many of our support engineers have historically advanced to join our engineering teams leveraging the technical expertise and customer insights gained in the support role.

We encourage and support internal growth and you will have the chance to explore opportunities within the company and we welcome and value your aspirations. At IAR you will not only develop your skills but also have the opportunity to shape your own career path.

About IAR
IAR Systems founded in 1983 in Uppsala Sweden and provides world leading software and services that accelerate developer productivity in embedded development and embedded security enabling companies worldwide to create and secure the products of today and the innovations of tomorrow.

After 40 years in business our home and heart is still in Uppsala where we started but we now serve and support our customers globally from 13 offices located in almost every time zone and in key regions. Together we strive to deliver a secure and intelligent embedded development experience.

Apply today!

Interviews are being conducted continuously so please apply today! If you have any questions about the role or the process dont hesitate to contact Linna Sjuls at .

We look forward to hearing from you!