In Villa Dinning - Order Taker
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
- Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly
- To answer phone within 3 rings and follow telephone etiquette according to Raffles standards
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- To provide high standard of quality and followup to ensure proper delivery time on time as well as speedy service
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
- To ensure that the room service area is kept clean and organized at all times
- Attend regular training session in line with the departmental SOPs i.e. guest care product knowledge grooming standards telephone manners etc
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule
Qualifications :
- Must possess outstanding Guest services skills professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written) second language is an asset
- Must be able to handle a multitude of tasks in an intense ever changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Must know various food & beverage terminologies
- Working knowledge of Micros & MS Office is must
- 2 years minimum experience in customer service
- A hospitality diploma is an asset
- Must have the ability to handle cash effectively and accurately
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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