Duty Manager
Duty Manager
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Job Description
Primary Responsibilities
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
Responsible for Reception Concierge operations Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Operational Management
Adhere to the Standard Operating Procedures & policies.
Check outstanding of inhouse guests on a daily basis.
To check whether the following records are kept in order and up to date.
C forms
Reception / Information Log Book
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
Ensure that newspapers and parcels are delivered in the rooms without delay.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy checkin & checkout facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
Conduct briefing for concierge and Front Office Assistants.
Qualifications :
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel Word & PowerPoint
Competencies
Strong leadership interpersonal and training skills
Results and service oriented with an eye for details
Ability to multitask work well in stressful & highpressure situations
A team player & builder
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
