RETENTION AGENTS
RETENTION AGENTS
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Retention Agent (Portuguese Speaker)
Location: Sunny Cyprus (with amazing Marina views!)
Job Description: We are actively seeking skilled and experienced Portuguesespeaking Retention Agents to join our team in Cyprus. In this critical role you will leverage your background in customer service to reinforce relationships address concerns and drive customer loyalty. Your expertise will be essential in providing tailored solutions to our clients.
Key Responsibilities:
- Engage with Portuguesespeaking customers through various channels (phone email chat) to resolve inquiries and concerns efficiently.
- Maintain accurate and comprehensive records of customer interactions in our CRM system.
- Collaborate with internal teams to implement effective solutions that address customer needs.
Qualifications:
- Fluency in Portuguese (written and spoken); proficiency in English is a plus.
- Proven experience in retention with a track record of success.
- Excellent communication and interpersonal skills.
- Strong analytical and problemsolving abilities focused on customer satisfaction.
- Proficiency with CRM systems and customer support tools.
- Ability to thrive in a teamoriented environment while being selfmotivated.
Benefits:
- Competitive salary with performancebased incentives.
- Opportunity to work in a vibrant coastal city surrounded by beautiful marina views.
- A supportive and inclusive work environment.
Employment Type
Full Time
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