Customer Support Specialist
Customer Support Specialist
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Job Description
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Job Overview:
Looking for someone who can pick up on new systems quickly thrive in ambiguity and enjoy creating relationships with who they serve. A good Customer Support Specialist has sharp leadership skills a willingness to help others with problems and strong communication skills. In addition the ability to work in a highpressure environment a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial.
They are someone who can start immediately or have 30 days notice period.
Job Responsibilities:
- Become proficient in all Support Team responsibilities
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Create email templates based on most frequently asked questions
- Impact the companys bottom line by problemsolving and turning frustrated clients into repeat customers
- Update customer information in the customer service database after each interaction
- Answer incoming customer inquiries regarding billing issues product problems service questions and general customer concerns
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every Learner/Guide
- Work with the Operations Manager to streamline the companys Learner and Guide experience
- Update job knowledge constantly by studying the companys platform and classes in the pipeline marketing calendar and other relevant information
Mandatory Requirements:
- Pick up new systems and technology quickly
- Courteous selfmotivated and detailoriented.
- Deep level of empathy and patience with older adults
- Fluent with Zendesk
Desired Requirements:
- Excellent communication skill
- Quick decisionmaking skills
- Ability to multitask Qualities
- Excellent time management and organizational skills.
- Ability to work in a team with a positive attitude.
Eligibility Criteria:
- Bachelors degree in Business Administration or relevant field.
- High school/ diploma candidates with the required experience can also be considered.
- 1 3 years of work experience at a startup or a customer service/facing role
Whats for the Candidate:
Compensation depending upon the experience and existing CTC
Note: To accomplish our vision our Flagship Event IAC VISION 2030 would provide employment and career opportunities for millions of jobready interns freshers and professionals in our Industry Academia Community (IAC).
By submitting your application you accept the Terms and Conditions.
Employment Type
Full Time
