Trade Desk Support Specialist
Trade Desk Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to 1M financial instruments from a single multicurrency account including stocks ETFs bonds futures and options.
We are a fastgrowing global company with 600 employees across 70 locations representing 60 nationalities all of us following the same guiding principles:
We believe that freedom is an inherited right
We are catalysts
We defend privacy
We cater to our customers to an unprecedented degree
As a Financial company we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:
About the Role
We are seeking a highly motivated and detailoriented Trade Desk Support Specialist to provide operational and technical support to our trading team. In this role you will act as a liaison between traders IT and operations ensuring the seamless execution of trades and the resolution of technical and operational issues. Your ability to work under pressure troubleshoot complex problems and maintain a strong understanding of trading systems and financial markets will be critical to success.
Reporting line: Head of Trading
Location: Thailand
Worksite: remote
Responsibilities
- Trade Support:
Monitor and manage trading activity across multiple platforms to
ensure accurate and timely execution of trades.- Assist traders in resolving trade discrepancies breaks or errors by coordinating with internal and external counterparties.
- System Monitoring and Issue Resolution:
Proactively monitor trading systems and applications to ensure
optimal performance and uptime.- Identify troubleshoot and escalate technical or operational issues to the relevant teams ensuring prompt resolution.
- Client and Broker Liaison:
Act as a point of contact for brokers clients and internal teams for
traderelated queries and issues.- Maintain strong relationships with external counterparties to facilitate smooth trade execution.
- Reporting and Documentation:
Generate and distribute daily weekly and adhoc reports on trade
performance system metrics and issue resolution.- Document processes workflows and resolution steps to build a knowledge base for the trade desk.
- Compliance and Risk Management:
Ensure all trading activities comply with regulatory and internal
policies.- Identify and report potential risks or breaches in compliance to appropriate stakeholders.
Requirements
Bachelors degree in Finance Economics Computer Science or a related
field.- 13 years of experience in trade support operations or a similar role within financial services.
- Familiarity with trading platforms (e.g. Bloomberg FIX Protocol EMS/OMS systems) and financial instruments (e.g. equities derivatives FX).
Strong analytical and problemsolving skills with attention to detail.
- Excellent communication skills to interact with technical and nontechnical stakeholders.
- Ability to multitask and work effectively under pressure in a fastpaced environment.
- Proficiency in Excel and familiarity with programming languages (e.g. Python SQL) is a plus.
Key Competencies
Technical aptitude to understand trading systems and tools.
Strong interpersonal skills for effective collaboration with diverse teams.
Proactive approach to identifying and resolving issues.
- A strong sense of urgency and commitment to deliver highquality support.
Work Environment
Fastpaced and dynamic environment requiring to work shifts to support
trading activities across global markets.
Benefits
Competitive salary & performancebased bonus programs
Corporate benefits (choose your preferred options)
Truly inspiring culture pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
Employment Type
Full Time
