Solutions Engineer - LATAM
Solutions Engineer - LATAM
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Job Description
LiveU is driving the live video revolution providing live video streaming for TV mobile online and social media. Let your audience become part of your story with highquality and flawless live video transmitted from anywhere in the world through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire manage and distribute highquality live video.
If you are passionate about streaming realtime video and broadcasting this could be a great opportunity for you!
About the role:
- The Solutions Engineer at LiveU supports the LatAm Sales division by demystifying complex subjects and closing the gap between our products and our customers needs. By listening closely to the customer and having mastery of the LiveU products this role ensure that their needs are met and the LiveU EcoSystem can be seamlessly integrated into new and existing workflows.
Responsibilities:
- Lead the technical sales process understanding and translating customer needs into technical requirements
- White glove handling and primary technical point of contact during presales process
- Assist with customer technical discovery using a solutionsbased approach
- Manage accounts in active demo/POC status
- Act as a Subject Matter Expert (SME) for all LiveU products
- Create workflow drawings that reflect the presales design and eventual asbuilt state
- Provide field support for LiveU software and hardware solutions
- Assist with product deployment installation and troubleshooting
- Provide training for customers & partners remotely and onsite
- Work closely with Customer Success Manager once sale is complete and customer is active
Requirements :
- Competency with IT telecommunications computers media streaming and video encoding
- Bachelor s degree in business ITrelated field or equivalent realworld experience
- Willingness to travel up to 50% of the time for trade shows and customer visits
- MS office proficiency: Windows Word Excel Power Point etc.
- 2 years of experience in pre and postsales support
- Excellent communication presentation & time management skills
- AutoCad Visio Lucid platform experience
- Must have an active driving license and have a clean driving record
- Candidates must possess a valid passport and have the flexibility to travel within Latin America as needed.
- Proficient in Spanish & English
Remote Work :
Yes
Employment Type :
Contractor
Employment Type
Contractor
