Customer Support Executive
Customer Support Executive
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
Customer Support Executive
Location: Sector 2 Noida
Experience: 12 Years in Software/IT/Internet Support
We are hiring a Customer Support Executive to deliver topnotch service through calls emails and chats. Use your communication and problemsolving skills to resolve customer queries efficiently while contributing to company growth.
Key Responsibilities:
- Develop expertise in company products and services to provide accurate support.
- Ensure high First Contact Resolution (FCR) for chats and calls.
- Manage tickets professionally with clear and concise responses.
- Address inquiries regarding orders complaints and product issues promptly.
- Meet daily weekly and monthly targets for customer engagement and upselling.
Requirements
- 12 years of experience in software/IT/Internet support.
- Excellent communication and time management skills.
- Strong customer handling and problemsolving expertise.
- BYOD Policy: Candidates must have their own laptop; monthly reimbursement is provided.
Benefits
- Device reimbursement for BYOD needs.
- Work in a collaborative and growthfocused environment in Noidas prime location.
We are hiring a Customer Support Executive to deliver top-notch service through calls, emails, and chats. Use your communication and problem-solving skills to resolve customer queries efficiently while contributing to company growth. Key Responsibilities:- -Develop expertise in company products and services to provide accurate support. -Ensure high First Contact Resolution (FCR) for chats and calls. -Manage tickets professionally with clear and concise responses. -Address inquiries regarding orders, complaints, and product issues promptly. -Meet daily, weekly, and monthly targets for customer engagement and upselling. Requirements:- -1-2 years of experience in software/IT/Internet support. -Excellent communication and time management skills. -Strong customer handling and problem-solving expertise. -BYOD Policy: Candidates must have their own laptop; monthly reimbursement is provided.
Education
Graduate
Employment Type
Full Time
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