Technical Account Manager- Russia
Technical Account Manager- Russia
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Relationship Management:
Own a portfolio of existing client accounts providing efficient client liaison and project management to deliver on client requirements.
Actively consult clients regarding D.engage products and services assisting in creating digital strategies and advocating for their success.
Identify and close cross and upsell opportunities
Project Management:
Manage projects from conceptual design through implementation ensuring adherence to scope budget and timeline.
Develop comprehensive project plans merging customer requirements with company goals coordinating various teams throughout all project phases.
Monitor project progress make detailed reports on milestones and deliverables and maintain correct project time frames and status reports.
Technical Support and Consultation:
Respond to clients technical queries proactively and provide support and technical consultation.
Work closely with technical support and development teams to meet customer requests promptly.
Generate technical documents and provide clients with updates and training on new releases of D.engage products.
Requirements
Bachelor s degree in Project Management Computer Science or related technical field.
Demonstrated understanding of Project management processes strategies and methods.
Good knowledge of SQL Javascript HTML and CSS is highly desirable.
Strong command of multichannel and crossdevice digital marketing journeys.
Ability to communicate technical information effectively to both technical and nontechnical stakeholders.
Excellent problemsolving skills with a proactive approach to addressing challenges.
Superb presentation and time management skills.
Strong commercial acumen
Native/Bilingual English speaker
Benefits
Remote working environment
Working as part of a global team
Flexible working hours
Competitive salary
Generous bonus structure
Qualifications: - Strong interpersonal skills with the ability to work effectively with diverse clients and team members. - Exceptional problem-solving abilities with a focus on efficiency. - Effective communication skills, both verbal and written, to engage with stakeholders at all levels. - Proactive attitude with a commitment to learning and professional growth. - Ability to prioritise tasks, take ownership, and deliver results in a fast-paced environment. - Collaborative mindset with the capacity to work independently and within a team. - Working knowledge of SQL, Javascript, Databases, APIs, and HTML. - Previous experience in technical support or integration roles, preferably in a client-facing capacity. - Demonstrated history of successful client issue resolution. - Graduation degree preferred in a relevant field such as Computer Science, or IT. - Proficiency in English is must
Employment Type
Full Time
