JOB TITLE: CORPORATE RELATIONSHIP MANAGER CORPORATE BANKING MOMBASA
DEPARTMENT: CORPORATE BANKING
INDUSTRY: BANKING
REPORTING RELATIONSHIPS
Reports to: Head Corporate and Commercial Banking
Supervises: Nil
JOB PURPOSE
Responsible for maintaining positive customer relationships and for increasing the Bank s revenue through marketing of the banks products and services to identified Retail Customers. Additionally to ensure seamless and timely service to customers through interface with other areas of the Bank including Risk Wholesale Treasury and Operations.
Duties:
Play a key role in client acquisition and management of existing client relationships consistent with the Bank s strategy inorder to achieve desired quality business growth
Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
Enhance client retention by providing a onestop point of contact for all the client s needs and requirements while providing world class customer service
Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team
Maintain acquire and reactivate customer relationships to improve deposit liability growth and mix.
Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that bring down the cost of doing business within the department
Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market
Monitor and control business office income and expenditure to ensure profitability.
Recommend the creation of viable and profitable risk assets to increase business office profitability
Maximize account profitability and increased wallet share by cross selling other products and services to the banks customers
Drive collections in customer s account which will be used for FX and other businesses.
Ensure proper documentation throughout the credit application and
ailment process
Prepare weekly and monthly statistics/performance reports for management use.
Reconcile all transactions on customer s accounts where and when necessary.
Assist with the processing of customer s letters of credit and invisible transactions.
Initiate and carry out recovery action on nonperforming credits facilities
Maintain comprehensive database of the customer s operational records including the existing and prospective customer data
Perform other duties as assigned by the departmental head or his/her designate.
KEY PERFORMANCE INDICATORS
To deliver on all targets and other KPIs as set out in your Scorecard/ performance contract
PBT Budget Achievement
Deposit Budget Achievement
80:20 Deposit Mix (Cheap Funds: Purchased Funds)
Average Product Per Customer
% Reduction in dormant accounts
Customer Retention Index
Number of Corporates accounts opened
Timeliness & effectiveness in completion of assigned tasks
Efficiency level at executing scheduled and ad hoc assignments
Requirements
JOB REQUIREMENTS
Education
1. Minimum of Bachelor s Degree and/or Professional Qualification in Banking related disciplines
2. Proficiency in Microsoft Office Suite
3. Professional qualification in Customer Relationship Management and Sales & Marketing
Experience
1. At least 3 years experience in a similar role
2. Must have experience in Sales Personal/Business/or Retail Banking.
3. Experience in Credit Analysis and administration.
4. Experience in Bank operations covering Cash Management Clearing Accounts and Administration.
KEY COMPETENCY REQUIREMENTS
Knowledge
1. A thorough knowledge of Corporate Banking products and services and extensive Banking Industry knowledge.
2. Must have sound knowledge of the dynamics of a bank s core operating systems processes and procedures
3. A good understanding of risk credit policies and procedures
Skill/Competencies
1. Dynamic analytical and selfdriven individual with the ability to work under pressure maintaining a professional and helpful attitude at all time
2. Excellent networking and selling skills
3. Superior Relationship Management skills with excellent communication and interpersonal skills
4. A passion for performance team play and achievement in a competitive and dynamic environment
5. Commercial awareness and customer focus
6. Excellent planning organization problem solving and analytical skills
CORPORATE RELATIONSHIP MANAGER CORPORATE BANKING - MOMBASA
