Assistant Front Office Manager

ASSISTANT FRONT OFFICE MANAGER

Reporting to the Director of Front Office the role of AFOM is responsible for a seamless operation of the Front Office department at all times.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues 
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access to our companymatched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive salary starting at $57074 depending on experience level

What you will be doing:

• Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement Health and Safety Voice of Guest Forbes Luxury Standards and ALL Loyalty Program
• Participating in scheduling ordering and financial reporting
• Ability to work effectively and provide leadership in a management team with shared responsibilities.
• Oversee Front Office daily operations as manager on duty with direct accountability for leadership of Front Office operations (Front Desk Guest Services Reservations and Royal Service).
• Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
• Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
• Taking charge of Groups and Tours from a Front Office perspective from preconvention meetings to onsite support for Directors and Guests
• Liaise with key departments (Housekeeping Food & Beverage Royal Service Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.
• Participating in interviewing recruiting and selection of new team members
• Liaise with VIP parties special attention guests ensuring that accommodation is in order inspecting where necessary greet escort and contact when possible upon arrival.
• Liaise with the F&B team to ensure proper communication of amenities and guest requests.
• Attendance at all required Hotel meetings.
• Thorough knowledge of emergency procedures and general crisis situation procedures
• All other duties as assigned.

Qualifications :

Your experience and skills include:

• Excellent knowledge of Front Office Procedures
• Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Previous leadership experience required
• Highly organized career and result oriented with the ability to be flexible with work hours including night shifts days off assignments and additional duties.
• Must be able to work well under pressure in a fastpaced and constantly changing environment
• Must possess excellent interpersonal and motivational skills
• Second language is an asset
• Professional manner positive and resilient personality and ability to work with minimal oversight
• Excellent interpersonal and communication skills both written and verbal.
• Degree/Diploma in Hospitality Management or a university degree a strong asset

Remote Work :

No

Employment Type :

Fulltime