Houseperson- Novotel Miami Brickell

Purpose:          To service guest rooms in accordance with Novotel Miami Brickell Standards.

Reports to:      Executive Housekeeper Assistant Executive Housekeeper Housekeeping Supervisors

Essential Functions:

•   Responds to all guest requests appropriately. Always greet our Guests warmly with a smile call them by name whenever possible.
•   Responsible for servicing an assigned number of guest rooms
•   Keeps the supply cart and immediate work areas neat and organized at all times
•   Checks all equipment prior to and after its use to ensure that it is in good working order
•   Removes room service tables trays and garbage from guest rooms
•   Strip bed using proper techniques and change bed linens on a daily basis
•   Removes soiled towels and replace as needed
•   Place soiled linens and towels down linen chute.
•   Clean shower walls tub sink vanity (all items on counter )  toilet and floor  on a daily basis
•   Spot clean walls window glass and sill doors and baseboards
•   Dust and clean all furniture daily including chairs lamps desk tables and TV.
•   Replace any stationery items and inroom amenities as needed
•   Replace any used drinking glassware with sanitized ones
•   Replace terry and robes as needed
•   Clean  refrigerator ice bucket coffee maker telephones clock/CD/radio TV remote
•   Cleans all mirrors and picture frames throughout room on a daily basis
•   Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
•   Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
•   Recycle at every opportunity (newspaper glass bottles etc.)
•   Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.
•    Performs any special duties as assigned by management.

Hotel Specific Essential Functions:    

•  Greet Guests meeting the 10/5 standard
•  Enters guest room following appropriate security standards
•  Have knowledge of  overall hotel facility and various services

Tools and Equipment:

• The Heartist Model Culture:  Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.
•  Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS right to Know program and Blood borne Pathogens).
•  Use of telephone system
•  Use of department paging/radio communication system

Working environment:

•  Constant mobility (walking standing bending use of hands) lifting up to 25 lbs. pushing of  carts or luggage like carts bags with linens or trash.

Remote Work :

No

Employment Type :

Fulltime