Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a proactive and guestfocused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
This role is fulltime permanent with 40 hours a week guaranteed $32.02 per hour
Qualifications :
- Previous experience in a supervisory or management role within the Luxury 5* hospitality industry preferably in guest relations and front office operations.
- Strong leadership and team management skills.
- Exceptional interpersonal and communication skills.
- Proven ability to handle challenging situations with professionalism and composure.
- A passion for delivering outstanding guest experiences.
- Proficiency in hotel management software (e.g. Opera Fidelio) and MS Office.
- Flexibility to work various shifts including evenings weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
