Assistant Executive Housekeeper
Assistant Executive Housekeeper
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Job Description
Work Location: Richburg SC 29729
Job Type: Full time
Job Description:
Responsibilities
Property Audits:
Ensuring the property is prepared at all times for Quality Assurance complies with and is aware of all Brand Standards.
Performs daily property walks and inspects guest room inspections reports maintenance issues immediately and corrects any cleanliness issues and trends.
Customer Service:
Is committed to providing excellent service.
Ensuring the housekeeping team is trained appropriately.
Respond quickly to all guest complaints concerns and comments.
Consistently meets or exceeds hotel service goals.
Provides guests with hotel services amenities and local attractions.
Human Resources Management:
Assist the Executive Housekeeper with and be involved in the following processes: Hiring onboarding and training new housekeeping team members to ensure retention through culture and teamwork.
Be the leader in quality housekeeping training and ensure cleanliness standards are taught and maintained.
Maintaining a positive work environment treating employees fairly and respectfully as well as promoting a strong team atmosphere.
Ensuring employees are trained in all emergency procedures key safety and guest safety.
Documenting all employee incidents coaching and counsels. Deliver evaluations in a timely basis.
Promotes a strong culture led by HMS and IHG.
Monitoring and ensuring proper key control.
Budget & Financial Management:
Controls expenses and uses forecasting tools to spend within given budgets and schedule accordingly.
Daily Procedures:
Open and close the housekeeping department and ensure proper communication between departments
Maintain a clean and organized department and store closets and ensure housekeeping carts are maintained according to HMS and IHG requirements.
Requirements
Prior housekeeping experience in a hospitality setting is required.
Prior supervisory experience is preferred.
Ability to plan organize and lead others
Customer service orientated
Excellent work ethic
Strong attention to detail
Ability to work in a fastpaced environment.
Strong communication skills both verbal and written
Ability to multitask
Excellent problemsolving skills
Punctual reliable and regular attendance.
Work Environment:
Must be able to sit or stand for several hours.
May be required to kneel reach squat bend crawl pull push and twist at times.
Must be able to push or pull 60 pounds and lift/carry 30 pounds
Employment Type
Full Time
