Client Success Manager - LATAM
Client Success Manager - LATAM
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Job Description
LOOKING FOR LATIN AMERICABASED CANDIDATES
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position : Client Success Manager
Work Hours (Client) : Work hours are flexible as long as they fall between 9:00 AM 10:00 PM with breaks in between completing 8 hours per day.
Holidays : 7 days per quarter. Must notify 30 days in advance. Unpaid.
Pay Range : $1500 $1700 USD/month
Company/Client Overview:
The client is a sevenfigure company that specializes in offering residencies passports and offshore banking solutions to highnetworth individuals (HNWIs). Operating entirely online your business thrives on a foundation of global mobility and strategic planning providing clients with personalized services to achieve sovereignty and financial freedom.
The company reflects your own values: excellence independence and tailored solutions. With a goal to scale to $5 million in net profit and build a team of Aplayers in all departments you are methodically enhancing operations and client services. You’ve cultivated a reputation for delivering results such as fasttrack residency programs in countries like Paraguay and interest in expanding offerings to Latvia Cape Verde and Schengen Golden Visas.
Marketing is a cornerstone of your business strategy. You aim to harness influencer campaigns and premium content creation to generate $100000 in monthly profit. Your approach is backed by frameworks inspired by industry leaders like Alex Hormozi and Jordan Belfort. You combine this with a sharp focus on refining internal systems creating compelling sales scripts and delivering exceptional customer experiences.
The Bigger Picture
In both personal and professional life you embody the principles of mastery and strategic growth. While professionally you are scaling a global business empire personally you are cultivating a meaningful life filled with adventure physical excellence and community impact. Your ethos of pursuing success without sacrificing core values positions you as an influential leader who balances ambition with authenticity.
Duties and Responsibilities:
As a Client Success Manager you will be the face of our client experience ensuring our clients feel supported valued and cared for from the moment they engage with us. Your mission will be to anticipate their needs provide flawless communication and maintain precise records while delivering a whiteglove level of service.
Client Onboarding:
- Seamlessly onboard new clients ensuring they understand our process and feel confident from day one.
Relationship Management:
- Provide multiple touchpoints within the first few days to foster trust and ensure clients feel cared for.
- Maintain a response time average of under 5 minutes during working hours.
Data Organization:
- Manage and maintain sensitive client information including birthdays preferences hobbies and family details in a secure and organized system
- Ensure data is consistently updated and errorfree.
Flawless Communication:
- Draft and send polished correspondence ensuring perfect English in grammar punctuation and tone. (Usage of tools like AI Grammarly etc to achieve flawless communication standards is okay)
Professional Presence:
- Handle occasional video calls with clients confidently and professionally although 95% of the role can be done off camera
- Represent our brand with poise and sophistication.
Minimum Requirements:
- Minimum 23 years of experience in hospitality customer service or client success management. Preferably with experience in working with highend or luxury clients
- Impeccable grammar punctuation and attention to detail.
- Exceptional English written and verbal skills.
- Proven ability to manage large volumes of sensitive information accurately.
- Proficient in tools like Airtable Google Drive and spreadsheets.
- Polished professional and confident demeanor appearance for occasional clientfacing interactions.
- Highquality camera and audio device.
Employment Type
Full Time
