Deputy Hospitality Manager
Deputy Hospitality Manager
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
Leadership and Management:
- Work alongside the head of hospitality to manage the hospitality team including hiring training and performance evaluations.
- Foster a positive and productive work environment promoting teamwork and professional development.
Guest Experience:
- Work with the head of hospitality to develop and implement strategies to enhance guest satisfaction and loyalty.
- Address and resolve guest complaints and feedback promptly and professionally.
- Monitor and analyse guest feedback to identify areas for improvement.
Operations Management:
- Oversee daily operations of all hospitality services including front desk housekeeping food and beverage and event planning.
- Ensure compliance with all health safety and sanitation regulations.
- Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.
Financial Management:
- Support with budget management for hospitality operations.
- Monitor financial performance including revenue expenses and profitability.
- Identify costsaving opportunities without compromising quality and service standards.
Strategic Planning:.
- Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
- Collaborate with marketing and sales teams to develop promotional strategies and packages.
Vendor and Resource Management:
- Negotiate and manage contracts with vendors and suppliers.
- Ensure the availability and quality of resources including supplies and equipment.
Event Coordination:
- Oversee the planning and execution of events ensuring all details are managed efficiently.
- Work closely with clients to understand their needs and deliver exceptional event experiences.
Qualifications :
- Successful Hospitality background in 5 star/Michelin star environment ideally within Contract Catering.
- Ability to display a real passion for food and customer service.
- Strong leadership and interpersonal skills and able to demonstrate an analytical approach to problem solving.
- Excellent communication and customer service skills.
- Strategic thinking and the ability to work on own initiative.
- Financially and commercially astute.
- Intermediate Food Hygiene Certificate or above.
- Proficiency in hospitality management software and tools.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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