Customer Service Administrator
Customer Service Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
We are now looking to recruit hardworking articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our awardwinning service to our customers. For hard working individuals there are excellent career development opportunities available.
We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly.
Working in our Exchange Quay Manchester office day to day responsibilities include processing customer requests handling financial transactions producing letters and emails working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email.
Knowledge & Experience:
- You will have a minimum of 5 GCSEs grades 94 (A*C) or equivalent including Maths and English.
- Excellent numerical ability
- Strong communication skills both written and verbal.
- Competent IT skills including experience working with Excel
- Ability to work to deadlines and under pressure at times unsupervised
- Experience of financial services or a keen interest in it is desirable
About us:
AJ Bell is one of the fastestgrowing investment platform businesses in the UK offering an awardwinning range of solutions that caters for everyone from professional financial advisers to DIY investors with little to no experience. We have over 542000 customers using our awardwinning platform propositions to manage assets totalling more than 86.5 billion. Our customers trust us with their investments and by continuously striving to make investing easier we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018 AJ Bell is now a FTSE 250 company.
Headquartered in Manchester with offices in central London and Bristol we now have over 1450 employees and have been named one of the UKs Best 100 Companies to Work For for six consecutive years.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork we have a great sense of pride in what we do and this is reflected in our guiding principles.
Our perks and benefits:
- Stating salary of 24720
- Starting holiday entitlement of 25 days increasing up to 31 days with length of service
- Holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 6%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free gym membership with an onsite gym providing a wide range of free classes
- Employee Assistance Programme
- Bike loan scheme
- Sick pay pledge
- Enhanced maternity paternity and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events including monthly payday drinks annual Christmas party summer party and much more
- Parking at Exchange Quay
- Personal development programmes built around you and your career goals including access to personal skills workshops
- Ongoing technical training
- Professional qualification support
- Talent management programmes
- Peer recognition scheme with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
Hybrid working:
At AJ Bell our people are the heart of our culture. We believe in building strong connections by working together. Thats why we offer a hybrid working model where youll spend 34 days per week in the office. For new team members the first 3 months will be spent fulltime in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race sex gender identity sexual orientation age pregnancy religion physical and mental disability marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications merit and business need.
If you like the sound of the above or just want to know more about the company and the role wed love to speak to you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
