Welcomer
Welcomer
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Attend to all guest queries in a prompt professional manner to ensure a high level of guest satisfaction
- Complete a seamless check in and check out service for all our guests
- To act as a point of contact for all guests to provide assistance and offer them efficient customer service identify their needs as well as product knowledge
- Ensure the correct handling of guest messages mail and packages
- To know details of the days arrivals identify priority guests VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
- Working with the Duty Manager on a daily basis to best serve our guests
- Assist in arranging room moves select appropriate rooms and arrange for luggage to be moved
Qualifications :
- Minimum 12 years previous experience within similar role
- Good communications skills both written and verbal in Bahasa Indonesia and English
- Working experience in 5* hotel operation is highly regarded
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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