Front Desk Supervisor
Front Desk Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
First impressions are everything! Supervision of the Front Desk to ensure a smooth daytoday operation provide training direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional engaging and friendly service
- Ensure that all Front Office colleagues are familiar and updated with hotels product and services
- Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
- To ensure the safe running of the hotel. Reviews the arrival report and VIPs to ensure all special requirements are met or exceeded. Suggesting and attending regular training on updated topics and respective skill set as required by the team
- Communicate and liaise effectively with other leaders in the department and hotel
- Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
- Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
- Maximize our brand by promoting our up sell programs
- Other duties as assigned
Qualifications :
- Previous experience is an asset
- Excellent team leading skills and team management skills
- Fluent and confident in English additional National and International language is an asset
- Excellent written and verbal communication interpersonal and leadership qualities
- Strong guest service orientation and training skills background preferred
- Maintains professional and pleasant body language at all times
- Degree or diploma (preferred in Hospitality and/or Tourism Management)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
