Desktop Support Technician
Desktop Support Technician
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-12-2024
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.
Title: Desktop Support Technician
Work Location: Longmont CO 80503
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- As a member of the End User Services Desktop Support Senior Engineering Specialists the position will work in various aspects of desktop support.
- This is a senior level desktop support engineer with a minimum of 5 years experience.
Duties and responsibilities include but are not limited to the following:
- Configures deploys maintains troubleshoots and supports computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment.
- Research maintain install and troubleshoot all aspects of laptop and desktop hardware and associated software.
- Troubleshoots technical issues while interfacing directly with users.
- Excellent customer service skills and high standards of excellence are expected when interfacing with peers customers and management
- Performs hardware repairs and replacements as needed including troubleshooting faulty components and coordinating repairs with external vendors.
- Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
- Follows processes and testing procedures to ensure a high quality of work is delivered to the enduser with no or minimal disruptions.
- Evaluates and implement application software solutions as identified by Corporate IT
- Has the ability to take proactive corrective actions to resolve issues in advance of system problems
- Installs configures analyzes resolves and repairs all hardware and software issues involving Windows and Mac OS computers.
- Provides total support of the desktop environment in accordance with defined standards and procedures.
- Manages the overall ticket queue in ServiceNow ensuring tickets are triaged assigned and resolved in a timely manner according to established SLAs and priorities.
- Utilizes asset management software and tools to track asset assignments lifecycle and maintenance.
- Maintains password security data integrity and file system security for the desktop environment.
- Communicates with customers peers and management regarding ticket status updates resolution timeline and any additional information required for troubleshooting to ensure transparency and managing expectations.
- Provides technical support for conference room technology such as projectors display screens and telephony equipment including sound systems and conferencing tools like Teams and Zoom.
- Researches and resolves computer compliance issues related to Windows updates computer uptime security updates and configuration errors.
- Handles multiple administrative duties to allow the team to operate efficiently.
Required Skills
Your Experience Includes:
- Strong organizational skills that include attention to details flexibility and time management.
- Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview
- Installing configuring and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
- Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Service Now or Remedy
- Proficiency in supporting Windows 10 Windows 11 and Mac OS support including iOS and Android mobile platforms.
- Experience with Active Directory
- Experience with maintaining password security data integrity and file system security for the laptop environment utilizing BitLocker.
- Experience using critical thinking skills to identify and resolve technical issues.
- Experience with providing technical support to internal and remote computer systems using tools like Bomgar
- Experience with Microsoft Configuration Manager (SCCM/MECM) preferred
- 5 years of experience working directly with customers in a desktop support role to resolve technical hardware and software issues
- Broad knowledge of Office 365 online applications (Word Excel PowerPoint Outlook SharePoint Teams OneDrive Forms Stream Tasks Video and OneNote)
- Completing any other tasks as assigned by the IT Desktop Support manager
Required Education
Educational Requirements:
- Associate Degree in Computer Science Information Technology or a related field or its equivalent plus 5 years (minimum) experience.
- Relevant Technical Certifications a plus A MCP or HDI preferred.
- CompTIA A
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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