Client Success Partner Open to Expat Ortigas Onsite

About Us

Staff Domain (staffdomain.com) is a leading provider of offshore staffing solutions dedicated to helping businesses access global talent while significantly reducing staffing costs. We pride ourselves on delivering outstanding client service and fostering longterm relationships. We are seeking an enthusiastic and detailoriented Client Onboarding Manager to join our Client Success department.

The Client Onboarding Success Partner is responsible for ensuring a seamless and positive onboarding experience for new clients. This role involves coordinating with various departments to facilitate a smooth transition from sales to operations managing client expectations and setting the foundation for a successful longterm partnership. The ideal candidate will have strong project management skills excellent communication abilities and a clientcentric mindset.

• Onboarding Process Management: Oversee the entire client onboarding process from initial contract signing to full integration into our services.
  
• Client Coordination: Serve as the primary point of contact for new clients during the onboarding phase addressing any questions or concerns.
  
• Documentation and Training: Prepare and deliver onboarding documentation training materials and resources to clients to ensure they are fully equipped to use our services.
  
• Internal Collaboration: Work closely with sales operations and technical teams to ensure all client requirements are met and any issues are promptly resolved.
  
• Project Management: Develop and manage onboarding project plans timelines and deliverables ensuring all milestones are achieved.
  
• Client Relationship Building: Establish strong relationships with new clients setting the stage for longterm success and satisfaction.
  
• Feedback and Improvement: Gather feedback from clients about the onboarding process and use it to continuously improve our procedures and client experience.
  

Requirements

Qualifications

• Education: Bachelor s degree in Business Administration Project Management or a related field.
  
• Experience: 35 years of experience in client onboarding project management or a related role. Experience in the staffing or outsourcing industry is a plus.
  
• Skills:
  
• Strong project management and organizational skills
  
• Excellent verbal and written communication skills
  
• Ability to build and maintain client relationships
  
• Proficiency in using CRM systems and project management tools
  
• Strong problemsolving and conflictresolution abilities
  
• Attention to detail and ability to manage multiple projects simultaneously
  

Key Competencies

• ClientCentricity: Demonstrate a strong commitment to understanding and meeting client needs.
  
• Project Management: Ability to plan execute and monitor projects to ensure timely and successful completion.
  
• Communication: Effectively communicate with clients and internal teams ensuring clarity and alignment.
  
• Adaptability: Flexibility to handle changing priorities and manage unexpected challenges.
  
• Collaboration: Work effectively with crossfunctional teams to achieve common goals.
  

Why Join Us

• Growth Opportunities: Opportunities for professional development and career advancement within a growing company.
  
• Innovative Environment: Work in a dynamic and forwardthinking team that values collaboration and innovation.
  
• Impact: Play a crucial role in the client success journey contributing to the overall growth and success of our clients and company.
  

• Setup and Location: ONSITE Gamma Level 36 Cyberscape Topaz Rd Ortigas Center Pasig Metro Manila
  
• Work Schedule: 6:00 AM 3:00 PM Philippine Time
  
• Employment Type: Fulltime